Northwest Association of College & University Housing Officers

Professional Development Highlights

Author: Katie Bartel

Paraprofessional roles offer the space to make mistakes and learn to take on professional responsibilities in a forgiving environment. Throughout my two years in the paraprofessional role of Residence Coordinator at the University of British Columbia, I’ve engaged with many books, presentations, and professional development initiatives that have shaped my leadership and approach to my work in Residence Life. In this post, I would like to share my top picks of books, videos, workshops, and other initiatives that have been the most impactful for me as a paraprofessional. I hope that this list offers a taste of the many professional development options for paraprofessional staff and that you consider these specific resources as ways to support the staff at your institution.

BOOK: The Coaching Habit: Say Less, Ask More, and Change the Way You Lead Forever – Michael Bungay Stanier

This book was really influential in my approach to supporting residence advisors. I began my Residence Life journey with the Residence Hall Association and National Residence Hall Honorary councils where I became used to providing specific advice and direction to colleagues. This worked well to ensure action and accountability, but it was not effective in supporting the learning of those I was advising. This book teaches what questions to ask to get your employee (or student staff) to critically analyze their challenges and generate their own approach and solutions instead of relying entirely on direction from above. Although the book was written for a more corporate readership, the approach it describes is incredibly transferable to a Residence Life audience. It is especially applicable when it speaks to advising on challenges where you are not an expert. My staff have appreciated the balance of support and challenge that this approach has informed this year.

WORKSHOP: Growth Mindset – Kari Marken

“I don’t have a professional job offer… yet.” Growth mindset is about approaching life as a continual opportunity to learn and grow, to focus on trying new and different things and working on challenges rather than fixating on what you believe you can or cannot do. UBC Educational Strategist Kari Marken presented a growth mindset workshop during my first Residence Life staff training that I still remember today. With a good blend of cognitive evidence and interactive activities, Kari illustrated the impact of embodying a growth mindset and encouraging a growth mindset in others in a Residence Life and personal life context. I would highly recommend sharing a version of this workshop or message with incoming student staff or paraprofessional staff to promote a positive learning-centered approach to the work they do with residents.

VIDEO: Everyday Leadership – Drew Dudley

This TED TALK [https://bit.ly/1kYLC8w] is about redefining leadership as “lollipop moments,” or small, everyday acts that have a substantial impact on others. There are many times in Residence Life where I have experienced a “lollipop moment” and have recognized that there is power in small gestures. As part of my closure and transition reflection, I’ve asked my staff to identify the most influential experiences of the year, and every single one of them identified a small gesture or initiative or moment that stuck with them and that has impacted the way they approached their role. Small gestures can mean absolutely everything to students you’re supervising, residents you’re supporting, and colleagues you’re learning with. Learning to recognize and appreciate those “lollipop moments” takes a lot of pressure off of leadership and creates space for every leader to have an equally impactful influence on those around them. This short video would be great to share as part of your orientation or training curriculum to inspire and motivate your staff to believe in themselves as everyday leaders.

INITIATIVE: UBC Residence Coordinator Projects

This year, UBC Residence Life redesigned their model of Residence Coordinator projects to allow the paraprofessional staff to experience aspects of student affairs outside of Residence Life. Working with campus partners on projects anywhere from student assessment to career support to educational support programming allowed my RC cohort to build their network, develop a broader skill set, and approach their work with Residence Life from a new perspective. Working on an assessment project this year with the UBC Faculty of Science, I also learned a lot about project management and adapting to a new workplace culture, which is valuable in any professional position I may hold in the future. I highly recommend connecting your paraprofessional staff with campus partners or skill-building projects to prepare them for the breadth of student affairs roles that may interest them post-graduation.

Katie Bartel
Residence Coordinator
University of British Columbia

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Conference Reflections from Scholarship Winner Jade DiTullio Jiang

I was able to attend the NWACUHO conference with the Graduate Student Scholarship award. I feel very grateful to have had the opportunity to be amongst brilliant minds and share knowledge with professionals in my future profession. There were many opportunities to connect with others over breakout sessions, shared meals, and socials. It was fascinating to learn about how other universities and colleges conduct their Residence Life, Operations, and Facilities teams, and how they interact with one another.

One of the breakout sessions that really resonated with me was CAREfully Designed Teams: Deconstructing Bias and Creating Inclusionary RA Selection Practices, facilitated by Rachel Betron, Dan Murray, Marco Polo Ramirez Becerra, and Jes Takla of Pacific Lutheran University.  As we entered the room for the breakout session, we were given a playing card. The session commenced with an energizer where we formed groups without talking and only used our playing cards as signifiers. Once within our small groups of 4 to 5 individuals, one person was asked to sort cards into two groups: hearts and diamonds, and spades and clubs.  We did a second round where we reshuffled our cards and sorted them again into two groups: hearts and clubs, and diamonds and spades.  We were timed during each sorting period to see how long it took for our group to match the categories. This was a great energizing activity to get us into a headspace of how RA interview processes can be when picking similar looking exterior characteristics. Only choosing certain qualities can be exclusionary and limit voices.

Aftering learning about some relevant theoretical concepts that helped shape the PLU’s RA selection process, we were presented with PLU’s RA selection process and their best practices.   Marketing for the RA position is displayed around campus, especially within diversity centers, and not only within Housing.   Informational sessions on the RA role are organized to put all students on an equal playing field with the same common understanding. It was mentioned by the facilitators that these sessions are inclusive to first-generation college students who may not know about the RA position prior to coming to college.  I thought this was a great idea to help share the job description with all students.The rubric for the interviews are provided in advance to the applicants to ensure transparency. I learned how the names and gender markers are removed from applications to avoid any implicit bias.  For Resident Advisors who hope to return a following year, they give a presentation that demonstrates the skills they’ve learned, reflections on the RA role and how it’s shaped them, and their areas of improvement. Additionally, in the returning RA interview process, the RA is given what PLU calls a 360 Evaluation with evaluations from residents, peers, and supervisors. I liked this concept as it allows for a holistic assessment of the RA’s engagement. The facilitators also mentioned about how wearing a suit, or other professional attire, may not always equate to being a successful RA.

It is through inclusive practices that help cultivate successful and diverse RA teams and provide all students with leadership opportunities.  Now post-conference, I am reflecting on my takeaways and researching how universities and colleges actualize care into their mission statements and residential curriculum.  My Master’s thesis will be around care, empathy, and dignity within the residence halls. I will be moving forward as a new professional in this field, continuously striving to carry out inclusive practices. I’m very thankful for this opportunity and hope to attend more NWACUHO conferences in the future.


Jade DiTullio Jiang is a first year Masters Student at the University of Victoria in the Leadership Studies: Adult Education and Community Engagement program.  Please feel welcome to continue this conversation. Email: Jadejiang95@gmail.com or LinkedIn: Linkedin.com/in/JadeDiTullioJiang

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Theory Review Part III: Schlossberg’s Transition Theory

By Olivia Stankey

Students go through transitions and development constantly and consistently throughout their lived experience, as well as during their college years.  I’m sure you can think of at least one student you have worked with that was going through a transition in their lives.  Nancy Schlossberg studied transitions in individuals and designed a wonderfully versatile theory that provides a language and support system around students in transition.

Schlossberg defines transition as, “any event or non-event that results in changed relationships, routines, assumptions, and roles” (Evans, 2010).   Within this definition, she outlines three types of transitions: anticipated, unanticipated, and non-events (Evans, 2010).  The first, anticipated, are events that occur predictably.  An example of this would be a high school student applies to their local state college and gets accepted, attends in the fall.  This transition is predicted and follows through.  Unanticipated transitions are the opposite, they are not predictable or scheduled.  For example, let’s say the same high school student the year before was in a car accident and broke one of their legs.  This caused them to have to go through extensive physical therapy and a couple surgeries.  This transition was not predictable and not scheduled.  Finally, non-events are transitions that are expected to occur but do not.  So, let’s say the same student was working on recovery from their car accident and filled out their college applications, but this time, they did not get in any of the places they applied, therefore they do not attend college in the fall as expected by themselves and their family.  This is a non-event.  A transition was expected to happen, but did not.

As we delve further into these transitions, it is important to keep a few things in mind.  Firstly, many individuals make this mistake, is that the transition is ONLY a transition if the individual experiencing it considers it a transition.  Therefore, it would be inappropriate application of the theory to say that your student is going through an anticipated transition if they do not consider it a transition.  This is because the theory encompasses the understanding of relativity – that meaning making based on transitions is relative, based on context and impact, therefore making it up to the individual.  As such, some events are bigger for others, or have more of an impact (Evans, 2010).

Now that we have the basics down of the theory, let’s look at the four key tenants of the theory: Situation, Self, Support, and Strategies.  These are often referred to as the 4 S’s.  The situation is everything encompassed in the transition situation (Evans, 2010).  What triggered the transition?  Is the transition on time, such as attending college after graduating high school, or off time, such as having to undergo surgery at a young age?  Is the person experiencing the transition in control our out of control in the situation?  (with the aspect of control, the response is always internal control) With the transition, did a role change?  If so, does the individual view it as a gain or a loss?  What is time duration of the change?  Is it permanent, such as the car accident causing the inability to walk, temporary, such as learning to walk again through physical therapy, or uncertain? Does the individual have previous experience with a similar transition?  Maybe they did not get into college the first year, but are applying with success the second year?  What stress is present?  Are there other stressors on the student at the same time?  Lastly, who is seen as responsible in the situation?  All of these questions help get at the details of the situation.  These are all questions in your back pocket of tools to ask students you are working with, especially as they open up to you about the transitions and experiences in their lives.

The next “S” is self.  This tenant looks at the personal and demographic characteristics of how the individual views their life.  What psychological resources does the individual have in terms of coping?  Some concepts to consider here are ego, outlook, optimism, self-efficacy, etc. (Evans, 2010).  Considering and reflecting on these concepts can assist you in determining how to provide support (the third “S”) and help the student with personal strategies (the fourth “S”).

In terms of support, there are three facets: types, functions, and measurement (Evans, 2010).  When putting together a plan of support, please consider these three facets. What type of support is best in this situation? Does what worked for a past student seem to be helpful here or is a new support form necessary? What function does the support serve?  Is it a form of aid? A form of feedback? Maybe affirmation is the support that is needed? What measurement of support is warranted? Is a high level of support needed or a quieter form of support needed?  These are questions to ask yourself as you begin to work on supporting each student you work with in their times of transition.

Lastly, there are considerations of the strategies you implement.  Strategies come in three different forms.  The first are strategies that modify the situation (Evans, 2010).  What can be done about the situation to change it? Can the situation be modified for the better?  The second are strategies that control the meaning of the problem (Evans, 2010).  Maybe the problem is not able to be modified or changed for the better?  Maybe the best strategy is helping the student reframe the situation in their own meaning making?  When students go through a transition, they make a primary and secondary appraisal, often simultaneously: the primary is the perception of the transition as positive, negative, or irrelevant with the second being an assessment of their resources to cope (Evans, 2010).  Keeping this appraisal process in mind is helpful with all transitions, but can be particularly relevant in terms of utilizing a strategy to help reframe the meaning making around the transition. The third strategy type are those that aid in managing the stress in the aftermath (Evans, 2010).  How can you assist the student in working through what happens after the transition?  Maybe the student has an unanticipated transition where they finish their first term with a 1.2 GPA.  This is likely to cause a fair amount of stress for the student.  How can you help the student manage that stress since you cannot modify the situation? What strategies can you deploy to help them have a better term next time around?

Overall, Schlossberg’s Transition Theory is one of the more applicable and versatile theories out there.  As long as the individual sees their experience as a transition, this theory applies.  While it would not be in good form to tell a student that they are in transition, since that is up to them and their relative meaning making, it does provide a great language and internal reflective process for you as a professional to work with each student, whether they view themselves in transition or not.  Keep the plethora of questions in mind, maybe print them out and have them near your desk for one on one meetings with students?  Whether or not they see it is a transition, these questions can still be relevant to their experience and development, as well as your ability to support without causing harm.



Evans, N. J., Forney, D. S., Guido, F. M., Patton, L. D., & Renn, K. A. (2010). Student development in college: Theory, research, and practice (2nd Ed.). San Francisco, CA: Jossey-Bass.

Olivia works as a Program Coordinator for Residential Leadership at University of Oregon. She may be reached at stankey@uoregon.edu

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Theory Review Part II: Chickering’s 7 Vectors

By Olivia Stankey

In addition to Sanford’s Theory of Challenge and Support, Chickering and Reisser’s Theory of Developmental Vectors is one of the foundational theories you may have heard brought up in professional discussions at the NWACUHO conference.

To be totally honest, this theory is a bit of a beast, making this particular post longer than most.  However, it is also super awesome.  This theory was originally studied on white men, which determined the order of the vectors you will see below.  However, with more recent focus on applying theory to the much more diverse student demographics, this theory has been studied again, with differing results in terms of the order that students experience these vectors, depending on the identity focused on.  This current summary guide is going to focus on the original outline of the theory, but I highly encourage you to delve more into this theory and the newer research around its manifestation in regards to varying identities.

A key component of this theory is that it is not a linear progression (Evans, 2010).  Think of this as more of a spiral, where students are likely to go through in the following order (see comment about identity above), but can revisit a vector at any time and many be progressing multiple vectors at the same time.  Individuals who do not apply this theory properly often make this mistake.

The seven vectors, sub-components, and brief overview are as follows:

  1. Developing Competence
  2. Intellectual Competence
  3. Physical Manual Skills
  4. Interpersonal Competence
  5. Managing Emotions
  6. Ability to recognize and accept emotions
  7. Moving Through Autonomy Toward Interdependence
  8. Increased emotional independence
  9. Recognize and accept the importance of interdependence
  10. Developing Mature Interpersonal Relationships
  11. Capacity for healthy and lasting relationships
  12. Establishing Identity
  13. Differences based on gender, ethnic background, sexual orientation
  14. Developing Purpose
  15. Developing clear vocational goals
  16. Make meaningful commitments
  17. Developing Integrity
  18. Humanizing values
  19. Personalizing values
  20. Congruence – matching values with behavior (Evans, 2010)

One of my professors from my time in graduate school remembered these vectors by saying that Chickering liked CEIRIPI (pronounced like syrup) on his pancakes.  This allowed him to remember each vector in shorthand – competence, emotions, interdependence, relationships, identity, and integrity (Foubert, 2016).

Fortunately, each of these stages is fairly intuitive, in that knowing the name of the vector gives you a really good idea of what the vector is all about.  Good naming Chickering and Reisser!

**At this point, if you feel you have a good understanding of this theory, you can stop reading.  The following is an in-depth example highlighting the different vectors. **

In order to explain this theory, let’s take an incoming freshman student and walk them through a traditional four-year undergraduate experience.

The first vector in Chickering and Reisser’s theory is called Developing Competence.  A student in this stage develops a sense of competence in three different ways: intellectual, physical, and interpersonal (Evans, 2010). For the sake of explanation, let’s name our student Claire.  Claire begins her first semester in college by signing up for and attending classes.  During this time, she would be developing competence in her courses through attending lectures, writing papers, and taking exams.  She masters content throughout the semester and begins to build skills needed to understand the material along ever increasing levels of Bloom’s Taxonomy.  This increase in confidence and competence occurs in an intellectual way, but Developing Competence occurs physically and interpersonally as well.  In addition to being successful in course work, Claire joins an intramural tennis team and moves into a living-learning community residence hall.  Participating in this intramural sport allows Claire to build that same confidence and competence physically, the same way her classes assisted her intellectually.  And the same happens with her living-learning community.  Becoming part of a community and attending programs allows Claire to become aware of the needs of others and her community, while allowing her to feel confident in her place in the community and competence in her ability to contribute to the community.  Throughout her first semester, she moved from a low level of competence and confidence to a high level, successfully making her way through the Developing Competence vector (Chickering, 1993).

From here, Claire begins to form a romantic relationship with someone in her community.  Relationships can bring along a wide variety of emotions, and it becomes necessary to be able to manage these emotions effectively.  In the second vector, Managing Emotions, an individual moves from having little control over disruptive emotions and little awareness of their feelings to having “flexible control and appropriate expression” of emotions (Chickering, 1993).  During Claire’s relationship, she learns to become aware of her emotions, working through them as they come, and learning to process feelings before exploding.  Every time she takes the time to work through her emotions she finds her relationship becoming smoother, and continues to practice this until it becomes almost second nature.  She has effectively learned to manage her emotions.

Now it is time to visit home for the holidays, register for classes, and all around get ready for spring semester.  As Claire visits home, she realizes how much she has learned to do by herself, and while she loves her family, she starts to realize she no longer needs them as much as she did in high school.  She has learned to stand on her own two feet, or in other words, has begun the third vector, Moving Through Autonomy Toward Interdependence.  This vector encompasses emotional independence, instrumental independence, and interdependence (Evans, 2010).  Through realizing she is more independent and less in need of parental support, she is mastering emotional independence.  Claire also learns that she is able to successfully register for classes and feels ready for the next semester.  She is able to solve problems for herself; working through instrumental independence, and as a result of her independence begins to enjoy being a part of her family for sake of the community, not the necessity, mastering the concept of interdependence.

Back at school, Claire really hones in on developing her interpersonal relationships.  She has begun to notice and value differences in those who come from different places and background than her.  She starts attending cultural nights on campus and forming friendships with those with interesting and difference experiences.  She begins to consider options such as study abroad.  All of these thoughts, actions, and considerations encompass the next vector: Developing Mature Interpersonal Relationships.  This vector addresses the development of “tolerance and appreciation for differences” and forming intimate relationships that are “enduring and nurturing” (Chickering, 1993).  However, developing this vector has caused Claire to look at herself more thoughtfully.

Claire now starts to notice these differences in relation to her, possibly bringing up discomfort with her appearance, her gender, her heritage and culture, and more.  She begins to wonder, “Who am I?”.  This wondering and these observations mark the beginning of the Establishing Identity vector.  This vector builds on the ones before it, allowing the individual to utilize past experiences, abilities, and more to work through this large question (Evans, 2010).  Claire, in struggling with her identity, may begin to see a university counselor to work through these identity issues in order to become more comfortable with who she is and develop a sense of self-acceptable and self-esteem.

From here, Claire may enter the Developing Purpose vector.  Let’s imagine she has been successful in her first few years of college and is now entering her spring semester of her junior year.  She is beginning to make commitments as to her career path, look for opportunities to enhance her resume, has been dating someone with the potential for marriage down the line, and has moved off campus and chosen to own and take care of a dog.  These different decisions represent the different aspects of developing purpose: vocational, interpersonal/family, and personal (Evans, 2010). She is making vocational plans by looking for opportunities, shadowing or interning with others. She is formulating plans within her interpersonal and family life with her significant other, such as potential marriage in the future.  And lastly, she is formulating plans for personal interest, such as moving off campus so she has the ability to own a dog, a personal interest of hers.

From here, Claire is finishing her last classes for graduation and prepares for her job after graduation.  She is entering the last vector: Developing Integrity.  In this vector, Claire is tasked with three stages: humanizing values, personalizing values, and developing congruence (Evans, 2010).  As she prepares to enter the work force, she prepares for the reality of balancing her interests with those of others, developing humanizing values.  She also realizes that she may be put in situations where she needs to use her own values to make decisions, and works to solidify the personal values she has developed along the way.  And lastly, she is ready to learn to how to consciously make her values match her actions, where she is able to balance her humanizing values and personal values into becoming a well-prepared individual ready for anything.

As Claire moved through the different vectors of Chickering and Reisser’s Theory of Developmental Vectors, she utilized many different aspects of student affairs, from Residence Life to Counseling to Career Services.  It is rare that one student affairs professional would see the same student all four or more years and be able to assist them or see them go through all seven vectors of identity development.  More likely, one professional may assist a student through a few different vectors. For example, Residential Life assisted Claire in her progress through developing interpersonal competence as a part of the Developing Competence vector with her participation in a living learning community, may have assisted in the Managing Emotions vector if she went to her Resident Assistant with any relationship issues, and so on.  But as she moved off campus, some of the later vectors would not have been developed with the assistance of Residential Life, such as the Developing Purpose vector.

Overall, this theory is complex, but can provide a framework and language around the common experiences and developments our students go through while they are with us.



* Chickering, A. W. & Reisser, L. (1993). Education and Identity (2nd Ed.). San Francisco, CA: Jossey-Bass.

* Evans, N. J., Forney, D. S., Guido, F. M., Patton, L. D., & Renn, K. A. (2010). Student development in college: Theory, research, and practice (2nd Ed.). San Francisco, CA: Jossey-Bass.

Olivia works as a Program Coordinator for Residential Leadership at University of Oregon. She may be reached at stankey@uoregon.edu

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Theory Review Part I: Challenge & Support

By Olivia Stankey

With the conference season upon us, it is once again time to gather together and learn best practices and current research from each other.  It is a time of great learning, networking, and conversation.  But sometimes, those conversations can be stressful when a colleague brings up a student development theory that you have not heard of or have not brushed up on in a while.  That is what this blog post and those following are for.

Over the next few weeks, I am going to be providing summary guides for major theories related to student development and leadership, as well as other relevant topics to our everyday practice.  These guides are designed for ease of understanding and translation into your professional practice with students.

Today, we begin with a foundational theory in student affairs: Sanford’s Theory of Challenge and Support.  The essence of this theory is that a student or individual develops through being challenged.  This challenge can be either internal or external, and only occurs if the challenges upsets the current equilibrium of the student (Evans, 2010).  In turn, the student may respond in a variety of ways.

If the challenge is too great and the student is not ready for the challenge, a student may go into a state of retreat, where they cease to develop and pull away from the challenge (Evans, 2010).  This is where support, and your work as student affairs professionals comes into play.  By providing support, you can help prevent this state of retreat.  However, if too much support is provided, the student may reach a state of stagnation, where the support is too much in proportion to the challenge and therefore becomes unhelpful (Evans, 2010).  In order to be most affective, you must provide enough support to prevent retreat, but not so much that the student stagnates in development.  Finding this balance is called Optimal Dissonance (Foubert, 2015).  A simple example of this is the idea that when you are working with a first-year student, they are likely to need more support for any challenges they encounter because they are new to the environment and are already in a state of constant learning, whereas, senior students are likely to need less support as they are familiar with their environment and culture around them and have had time to build higher order thinking and coping mechanisms.

Another key component of this theory is the idea of readiness, which happens when a student reaching a tipping point, either in body, mind, or environment (Evans, 2010).  According to Sanford, this idea of readiness is essential for development, asserting that the student must be ready for the challenge to be successful in developing through the challenge.  Otherwise, they may go into a state of retreat (Foubert, 2015).

In terms of student affairs practice, this theory is often one of the “go-to” theories because of the intuitive nature of the theory.  It makes sense that if a student is being challenged, that they are in need of some support.  Student services are often in an optimal place to provide that support.  However, there is one common misunderstanding to avoid with this theory.  Many student affairs professionals assume that they must be the ones to provide the challenge, when this is not a requirement and often not the case in practice.  Most often, the student’s life situation or the environment has already provided a challenge and professionals can then work to provide the support needed for the student to develop through said challenge.


* Evans, N. J., Forney, D. S., Guido, F. M., Patton, L. D., & Renn, K. A. (2010). Student development in college: Theory, research, and practice (2nd Ed.). San Francisco, CA: Jossey-Bass.

* Foubert, J. (2015). Nevitt sanford: A founding student development theorist in all his complexity. [PowerPoint Document]. Retrieved from https://urldefense.proofpoint.com/v2/url?u=https-3A__oc.okstate.edu_d2l_le_content_1322078_Home&d=DwIFaQ&c=C3yme8gMkxg_ihJNXS06ZyWk4EJm8LdrrvxQb-Je7sw&r=QMxydpjOntoavhIpJb42DQ&m=rCNc_BsbbMRWWmh0eQcbqxUfUs9M902C_JVGbE6O_Cw&s=ZoauoRE8AKz_2LqnaggGbyJ7oVjvbPDFkmQ6S1CAesU&e=

Olivia works as a Program Coordinator for Residential Leadership at University of Oregon. She may be reached at stankey@uoregon.edu

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10 Things to Bring When Attending a Conference

By Olivia Stankey

Getting ready to attend a conference, but do not know what to bring on the professional side?  Below is a list of 10 items that will help you network, learn, and rock your conference with ease.

  1. Business Cards: Meet someone at the conference who has a shared interest? How about a great presentation you’d love to hear more about? Business cards are a great way to exchange information quickly following a session, at conference meals, or any time in between scheduled events. (Pro Tip: If you receive a business card, do not forget to write on the back how you know them or what you connected over. It’s quite difficult to remember after the conference)
  2. Power Strip: Our society uses so much technology that there are often not enough outlets to go around. Bringing a power strip not only solves this potential problem for yourself and others, but also allows for networking with those who also need an outlet. Makes you look resourceful and prepared! (Credit: Alycia Pruitt, Baylor University)
  3. Note Taking Device: People take notes in different ways, from laptops and tablets, to regular pen and paper. Whatever method works best for you, make sure you bring something to take notes on. You never know when a presentation is going to cover exactly what you need or a networking conversation leads to an opportunity you do not want to forget.
  4. Cash: Much of our world runs through cards and apps, but sometimes cash is still needed. Possibly a chance to tip a hotel valet or employee, or maybe pay a local vendor for their art at a street fair happening in town, or even cover a meal from a local food truck.  You do not want to miss out on an opportunity because you forgot to bring cash. With this year’s conference being in Canada, you may want to exchange some cash to have on hand in that currency. (Pro Tip: If you are driving to the conference, make sure you also have cash in the form of low bills and coins as you may run into toll roads, not all of which are card or even bill friendly.)
  5. Receipt Bag: Whether your department reimburses you for travel expenses or maybe you are at a job searching conference, it is never a bag thing to keep track of your receipts. If you are at a conference job searching, it is important to keep your receipts as you may be able to claim them on taxes (same thing for moving expenses). If your department reimburses you for travel, it is important to have the original receipts as proof of purchases.
  6. Copies of Your Resume: When at conferences, it is a hotbed of networking opportunities, from connecting with a speaker with a great presentation to who you sit by at lunch. Having a few copies of your resume on hand in case a conversation turns into a potential job opportunity is a great way to be prepared. It also makes you look organized and prepared.  Secondly, it is a great way to let a potential new mentor know about your past work and school experiences.
  7. Snacks: Oftentimes, conferences provide a few meals, such as during an opening or closing banquet, a lunch here or there, etc. However, many conferences do not provide snacks throughout the day other than possibly coffee or tea. If you are someone who gets peck-ish in late morning or early afternoon, snacks are a must. They are also a great way to make connections if the person next to you is also hungry. (Pro Tip: stay away from foods that are common airborne allergies, such as peanuts).
  8. Water Bottle: Have you ever had to hunt for a water fountain or used your hands to scoop water from the bathroom sink? Staying hydrated is important during conferences. It keeps potential headaches away during long days as well as keep you feeling well even if the room is freezing and drying out your skin. Additionally, you can scope out where you can fill your water bottle ahead of time at your hotel or convention center so you can fill it when convenient, rather than rushing and hunting between sessions.
  9. Medication (Tums, Tylenol): Ever try to sit through a session with acid reflex? How about a throbbing headache? You want to be on top of your learning and networking game at conferences, so being sick is not helpful. Packing medication for headaches, such as Tylenol or Advil, or stomach medication like Tums or other antacids, can really come in handy in case of a mid-afternoon lull. At the risk of being a broken record, they also come in handy for making connections as you may not be the only one in need of medication.
  10. Headphones: Conferences can be draining, especially if you are introverted or need the periodic break from others. Having headphones allows you to kindly let others know socially that you need a break without telling anyone to back off. Listen to your favorite music or try out a new audiobook. Make sure you take care of yourself during the process. (Pro Tip: If you’re feeling on sensory overload and music or audiobooks may add to the problem, putting in headphones and not listening to anything also may help. It sends the same message to others, but does not add additional stimuli to the experience.)

Olivia works as a Program Coordinator for Residential Leadership at University of Oregon. She may be reached at stankey@uoregon.edu


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It’s Time to Engage in Dialogue

By Pamela Altmaier

It was my first year as a Resident Director at Oregon State University. I had the best student staff members, residents that were engaged (like 100 residents attended Friday night Bingo level of engaged), and a living-learning community that fostered dialogue around power and privilege. To this day, that community is one of my favorites.

One day, I had a resident approach me and share that an unknown individual had vandalized her door with a derogatory term based on her racial identity. I listened to her experience as she told me that this action made her feel unwelcome and unworthy. It had hindered her view of the community. During our interaction, I asked what I could do to support her and she requested a community dialogue that would educate others around bias-related incidents and what it meant to be a community member. I was inspired by this request and as a result, began my research around bias-related incidents.

I was excited to know more about what makes someone choose to disclose their experiences with bias to another and how as a profession, we could support students when they do disclose. I must have read every book by Derald Wing Sue over those next few months. I met with my committee members, submitted my IRB, and planned my interview questions.

Before continuing on, the names shared throughout the rest of the story below are pseudonyms meant to protect the identity of the participants in my study.

That excitement completely transformed during my first interview. I met with Stephanie that day; I had my questions ready, recording started, and she started to share her experience where a colleague of mine had targeted her. I am so thankful that I had a recording of her interview, because all I remember is being stunned that a colleague was responsible for the impact and struggle of that student. This feeling only continued throughout the interviews. Seventy-five percent of my participants reported that the individual who targeted them was a university employee. Seventy-Five Percent!

During my interviews, students shared the impacts of these biased actions. They shared the emotional tidal wave that would hit them every time they were targeted. That’s right – every time. Participants shared that these experiences have continued to occur throughout their entire college experience. One participant, Matt, even shared that he became suicidal because he experienced a bias-related incident every day.

Something needs to change! As housing professionals, we need to strive to do better and to change culture.

  • I ask that we engage in dialogue with each other. Based on various involvement, identities, and level of student interactions, housing professionals have a wide range of understanding around power, privilege, and the experiences of students from marginalized identities. Seventy-five percent is unacceptable. We need to educate each other on what constitutes a bias-related incident, the impacts of these experiences, and how every bias-related incident is creating an unwelcoming and hostile environment for students.
  • I ask that we commit whole-heartedly to every interaction that we have with students. Every participant that disclosed to a university employee did so to a housing professional. That’s huge! As housing professionals, we have so many more opportunities to build connection, a sense of belonging, and trusting relationships with students. We have the opportunity to respond and support students through these experiences. What a waste if we don’t listen.
  • Lastly, I ask that every institution – every housing office – has a response plan for bias-related incidents. Students are being impacted and often times that impact is caused by university employees. If we hear the disclosure and do nothing, we are just as responsible. And honestly, we can impact the students just much through our betrayal.

Pamela currently serves as the Area Director for Conduct and Community Standards at Oregon State University. Before this role, she served as a Resident Director at Oregon State University and an Undergraduate Hall Director at the University of Montana. The blog post is referring to Pamela’s Master’s thesis: Students’ Decision to Disclose a Bias-Related Incident, which she presented on at the NWACUHO Annual Conference in Spokane, WA and was named Best in the Northwest Program.

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An Overview of the 3 Main Moral Development Theories

By Olivia Stankey

Ever worked with a student who made a decision against their better judgement? Ever had to work with a student leader who put themselves in a moral dilemma? Ever been in a moral or ethical dilemma yourself? There are three main Moral Development theories within the realm of student affairs: Kohlberg’s Theory of Moral Development, Gilligan’s Theory of Women’s Moral Development, and Rest’s Neo-Kohlbergian Approach. Each of these theories has added something new to our collective understanding of moral development in the students we work with. The following is an overview of each, along with how they compare and contrast to each other.

Kohlberg’s Theory of Moral Development

Of the three moral development theories, this one came first. Kohlberg drew his inspiration from the work of Piaget and Rawls. He was one of the first people to student the moral development of adolescent and college aged students. His work centered around analysis of how psychology and moral philosophy worked together. The result of his work was a hard stage model, meaning the stages are inflexible and individuals work through them in a specific order that does not change (Evans, 2010). There are six stages within three levels.  In addition to these stages and levels, Kohlberg outlined three criteria for his theory and used a very specific justice orientation with his work.

The first criterion is the structure criterion. This criterion states that individuals in each stage display the same level of reasoning ability no matter the situation. The second criterion is the sequence criterion. As stated above, within this theory, individuals move through in a set order that does not change, even if environment changes. Lastly, is the hierarchy criterion. This criterion states that this theory builds on itself to create higher orders or reasoning. Each stage encompasses the ones that come before (Evans, 2010).

Below is a brief overview of each level and stage:

  • Level One (Pre-Conventional)
    • Stage 1: Heteronomous Morality
      • Individuals justify actions based on avoidance of punishment and the superior power of authorities
      • The rights or concerns of others are not considered
    • Stage 2: Individualistic, Instrumental Morality
      • Individuals follow rules if it is in their interest to do so
      • Right is defined by what is fair, an equal exchange, or an agreement
    • Level Two (Conventional)
      • Stage 3: Interpersonally Normative Morality
        • Right is defined as meeting the expectations of those to whom one is close and carrying out appropriate, acceptable social roles
        • Shared feelings, agreements, and expectations take precedence over individual interests, but a generalized social system perspective does not yet exist
      • Stage 4: Social System Morality
        • Right is defined as upholding the laws established by society and carrying out the duties agreed on
        • Individuals behave in a way that maintains the system and fulfills societal obligations
      • Level Three (Post-Conventional or Principled)
        • Stage 5: Human Rights and Social Welfare Morality
          • Laws and societal systems are evaluated based on the extent to which they promote fundamental human rights and values
          • Moral obligations and social relationships are based on making, and being able to depend on, agreements
        • Stage 6: Morality of Universalizable, Reversible, and Prescriptive General Ethical Principles
          • Morality involves equal consideration of the points of view of all involved in a moral situation
          • Decisions are based on universal generalizable principles that apply in all situations
          • Note: Kohlberg unsuccessful in empirically demonstrating stage 6 because the stage was based on few individuals, such as Martin Luther King, Jr., with formal training in philosophy and a demonstrated commitment to moral leadership (Evans, 2010)

Overall, Kohlberg’s theory was groundbreaking and opened up a new line of research into individual moral development. However, like many studies and theories of the time, Kohlberg only studied white men. Therefore, this theory may only apply to students who fit those identities, or may partially fit for others who do not share these identities. This is where Gilligan and Rest come into play.

Gilligan’s Theory of Women’s Moral Development

Gilligan built off of Kohlberg’s research. She felt that the moral development of women was not represented within current moral development theories of the time so she worked to change that. Her work studied women in particular, so this theory, like Kohlberg has a binary slant in terms of gender and sex. Therefore, think critically when applying each of these three moral development theories.

Gilligan’s theory has three levels and two transition periods. She focused on how women make connections to others as a central idea of women’s moral development. Where Kohlberg had a justice orientation to his theory, Gilligan has a care orientation. This care orientation focused on how relationships with others must carry equal weight with self-care when making more decisions (Evans, 2010). This orientation made her the first to recognize and document two different moral orientation. Additionally, she worked to link moral development and student affairs more specifically, creating a long-standing relationship between the two (Evans, 2010).

Below is an overview of her three levels and two transition periods:

  • Pre-Conventional/Orientation to Individual Survival
    • Goal is individual survival
    • Selfish, (child)
  • Transition
    • Selfishness to responsibility to others
  • Conventional/Goodness as Self-Sacrifice
    • World is based on reliance on others,
    • Social morality, (wife, mother)
  • Transition
    • From only thinking of others, to also seeing self as a person
  • Post-Conventional/The Morality of Nonviolence
    • Principle of nonviolence
    • Do not hurt others or self, principled morality
    • Similar to Kohlberg, not all reach this highest level (Evans, 2010)

Overall, Gilligan’s theory was meant to build off of Kohlberg with specific consideration to the women who were not represented in his theory, which is why the model is similar in that both theories have stages that you build upon, when you must work through one to reach the next. Additionally, both have a final stage that they both believed not all individuals reach in their lifetime. They mainly differ in terms of orientation – Kohlberg with a justice orientation and Gilligan with a care orientation. The final theorist, Rest, changes some of these assumptions.

Rest’s Neo-Kohlbergian Approach

Rest’s work mainly builds off of Kohlberg’s, similar to Gilligan, but takes a different position. Rest viewed moral development as more fluid and more broadly than Kohlberg did (Evans, 2010). Where Kohlberg and Gilligan have set stages to move through and build on each other, Rest felt that the stages of moral development were more fluid, that one may use more than one stage at a time and may even show forward movement in more than one stage at a time. Like Kohlberg, it is assumed that Rest mainly studied white men, again limiting the range of applicability of these moral development theories.

Where Kohlberg had his three criterion, Rest had three schemas: the personal interest schema, the maintaining norms schema, and the post-conventional schema. The first develops during childhood, where individuals consider what each stakeholder has to gain or lose in a moral dilemma. This schema views morally right as what appeals to the investment an individual holds in the consequences (Evans, 2010). The second criteria is a first attempt to see societal collaborations, such as wanting generally accepted social norms, believing that norms apply to all in said society, establishing a chain of command, and more (Evans, 2010). This schema assumes that respect for authority comes from a respect for society. Lastly, the final schema asserts a moral obligation on communal values and is more advanced in terms of ethics.  With this schema, individuals appeal to an ideal, want shareable values and full reciprocity. With these schemas and the more fluid stages of the theory (overview below), Rest set out to examine how expectations about actions/rules are known and shared and how interests are balanced in a society.

Below is an overview of the central concepts for determining moral rights and responsibilities:

  • Stage 1: Obedience
    • “Do what your told…”
  • Stage 2: Instrumental egoism and simple exchange
    • “Let’s make a deal”
  • Stage 3: Interpersonal concordance
    • “Be considerate, nice, and kind, and you’ll get along with people”
  • Stage 4: Law and duty to the social order
    • “Everyone in society is obligated and protected by the law”
  • Stage 5: Societal consensus
    • “You are obligated by whatever arrangements are agreed to by due process procedures”
  • Stage 6: Non-arbitrary social cooperation
    • “How rational and impartial people would organize cooperation is moral” (Evans, 2010).

Overall, Rest contributed to our understanding of moral development by asserting that individuals do not necessarily develop in neat and tidy stages, but rather can make progress in multiple areas at the same time. Rest also looked more closely at how society affects and is involved in an individual’s moral development, whereas Kohlberg and Gilligan focused more on the individual. Lastly, Rest is known for being one of the first to create an objective measure of moral development, called the Defining Issues Test (DIT).

References: Evans, N. J., Forney, D. S., Guido, F. M., Patton, L. D., & Renn, K. A. (2010). Student

development in college: Theory, research, and practice (2nd Ed.). San Francisco, CA:


Summary of Comparison and Contrast 


  • All three are Theories on Moral Development
  • Kohlberg and Rest studied similar populations
  • Gilligan and Rest both built off of Kohlberg’s Theory of Moral Development
  • Gilligan and Kohlberg both have progressions where you complete one to move onto the next one, where Rest believed you could be in multiple or make progress in multiple at the same time

Olivia works as a Program Coordinator for Residential Leadership at University of Oregon. She may be reached at stankey@uoregon.edu

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A Collection of Diversity Practices

One of the goals of the Diversity and Inclusion Committee is to highlight the work that is already being done within our region. Please continue to send highlights to diversity@nwacuho.org and our committee will continue to share those! Diversity work is on-going as we strive to make our residence halls home to students from all backgrounds. Our hope is that we continue to engage in conversations and connect institutions and people who are wanting to implement programs, services, or other good work being done. 


Gonzaga University, Housing and Residence Life

At Gonzaga University, we were approached by students to be a part of RA training regarding diversity and inclusion. We worked with three students to develop sessions that they believed might leave a greater impact on the importance of the RA role in the community, including a session where students described how living on-campus impacted their experiences of inclusion/exclusion.

Oregon State University, University Housing and Dining Services

University Housing & Dining Services at Oregon State University overhauled its assignment process for 2017-2018 to be more gender-inclusive, allowing for students to self-identify their gender from ten different options and participate in room selection and roommate matching based on their gender identity, not biological sex.  UHDS also expanded its restroom options across its entire system to include at least two gender-inclusive multi-stall restrooms in most residence halls on campus. As has always been our policy, residents are not limited to using a restroom on their floor, but can use the restroom that best fits their needs, regardless of what floor or wing they reside in.

Saint Martin’s University, Housing and Residence Life

In response to a desire for students to have more voice in the residence halls, Residence Life developed a student training which focused on educating students on different spaces in which social justice work occurs. This included teaching strategies on developing affinity, educational, and action-based spaces. From a programmatic perspective, Residence Life has also started initiatives partnering with different student-led cultural clubs on campus to bring programming into the residence halls.

University of Washington, Housing and Food Services

This year, in an effort to improve diverse staff retention, UW HFS Residence Life piloted a New Staff Orientation session on Diversity and Inclusion. The session was compiled based on feedback from the UW HFS department on what they wished they would have known and covered everything from student demographics and culture to affinity groups and professional staff resources on campus. The 2018 session will be improved based on participant feedback as we seek to give our staff the best foundation possible with diversity and inclusion work at University of Washington when starting their new roles.

Washington State University, Residence Life

We have worked with students and staff this year to update and try new social justice trainings and initiatives. Specifically WSU takes the Student Staff to camp for 3 days each year to specifically talk about identity and privilege, this 3 day experience is often the highlight of our training and gives specific tie to the value of social justice. This year WSU also changed our traditional Tunnel of Oppression program, through consultation with students a new name and process was decided.  Rebranding to “Rooms of Resistance” and making it activity oriented, this 40 minute experience exposed students to concepts around Immigration, Gender Identity, Sexual Assault, and Privilege. Continuing training with our professional staff is important too, and our staff common reading book this year is “On Being Included” by Sara Ahmed.  We will be reading and discussing the importance and history of inclusion on a university campus as a staff and exploring how we can have an impact.

The Diversity and Inclusion Committee would like to thank the following committee members for their contributions: Tiffany Firestone, Ashlee Norris, Benjamin Medeiros, Simone, Staley, and Michael Zangl. 

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It’s O.K., It’s Alaska!

By L. Byrd

I committed several weeks ago to a member of the Board, that I would submit an article for the blog. Naturally, those weeks flew past as I considered some topics: Education in a Changing Political Climate (I am not emotionally prepared for that at this time); How to “Unplug” and Still Meet Students’ Needs (is this about technology or de-stressing?); Children in Non-Family Housing (am I just complaining now, or do I have something useful to say?). Finally, I found something that is hopefully a little fun and also informative…

A little over four years ago, I moved to Soldotna, Alaska to join my former supervisor in developing and running the brand new 96-bed, suite-style residence hall at Kenai Peninsula College. KPC, a community campus of University Alaska at Anchorage, is a rural commuter campus of roughly 2,000 total students from the lower 48 and all over Alaska, including the bush. “The bush” is pretty much any village or town located off-the-road-system, often times requiring multiple flights, boats, or even atvs to reach. Our nearest Costco is 3 hours away in Anchorage and nearest Whole foods is 44 hours away in West Vancouver (per Google).

This is quite unlike my previous “rural” campus in northeastern Oklahoma. It was situated about an hour and a half from the nearest Costco & Whole foods. During my time there, it had a total student population of over 10,000 and nine residence halls with a bed capacity of more than 1,600 beds (I know, it’s still tiny to some of you folks!).

We had a professional Housing and Residence Life Staff of 12 (plus 21 facilities and custodial staff). Here at KPC, we have 2.5 full time professional staff to run our entire operation. The responsibilities of the 2 include all aspects of Housing and Residence Life: staff recruitment, selection, supervision, training, programming, case management, conduct (including Title 9), facilities management, office management, accounting, budgets, conferences, custodial management and all-encompassing custodial duties (and then some!). The responsibilities of the “.5” includes any professional level maintenance (as needed and on borrowed time).

There are surely a lot of challenges to a two person Pro-staff: being on duty half the time, never ending to-do lists, and more work than time. But, it also has its advantages: more autonomy about the direction of the department, more flexibility, and we are truly student oriented – all other staff positions are occupied by student workers: front desk, custodial, maintenance.

We also face some pretty unique situations being so far removed (maybe our mountainous neighbors can relate?). We have wildlife warning signs on the door, mostly for moose sightings, but occasionally a bear or lynx will wonder on to the property. I have now lost count of the amount of times we have  watched moose try to come inside, eat all our plants on the other side of our windows, and escort students to class. At my previous school we worried about squirrels and stray cats! We have too many eagles here, they would never make it.

At my previous institution, absolutely any form of weapon was forbidden – and is still the case here in the buildings and on campus property, but students are allowed to keep them in their vehicles. The first time I saw a rifle in the window of a student’s vehicle, I stopped in my tracks and my heart skipped a beat. But, it’s ok, its Alaska!

Even being in the Southcentral part of Alaska, and coastal, we still deal with the difficult weather that winter brings. Snow is NOT a big deal, at all. It is the ice that is the real monster. In the winter, once the first real snow hits and sticks, we hope to stay below freezing as to keep the ice at bay, cause once we get it – we keep it from about mid-late October through mid-March, and sometimes on into May even. Some choose to don “spikies” to keep from breaking bones in a slip and fall.

The cold is really relative. I used to think 60* was cold. Now, I can wear flip flops at 38*. It’s not REALLY cold until your boogers start to freeze (around 12* and below). It actually has to warm up to snow sometimes. It’s not too bad though, we all know to bundle up and be safe, and I come home to in-floor heating and a large fireplace in the commons.

Winter also brings with it several other challenges, largely mental health related, not because of the cold really, but the darkness. As I write this, we have just over 7 hours of dailyight and the sun sets around 4:30. At our shortest, we will have about 5 hours of actual sun, which is full of 5 o’clock shadows due to its position on the horizon. Some of us deal with Seasonal Affective Disorder and have to get “happy lights”. Some try to combat it with fun winter activities as well.  Which is great, but our students face the additional challenge of where to store their snow machines, atvs, sleds, and summer tires. But the aurora borealis is the real show stopper. We can go out to our pavilion and turn of the outside lights, start up the fire pit, and watch the greens dance in the sky most nights. The term “the lights are out” does not mean that the power has gone off.

We don’t get all the seasons the way the lower-48 does. We have “winter” (October-March/April), “break up”/spring (April-may) and “fishing season”/summer/tourist season (May – August). Fall lasts for about 2 weeks in September. You can tell its fall because the winds start to knock out power and several of our coworkers take 2-4 weeks off to go hunting. Many folks rely on subsistence hunting and fishing in our area.

Oh, but summer! Despite having to share it with visitors, who are a great boost to our local economy, it is a short, but jovial time! We gain up to 21 hours of daylight in the summer, with the remainder being more twilight than total darkness. Alaska comes to life in the summer in a way I have never seen anywhere else. The people here truly appreciate the outdoors in a way that give you hope for the relationship between humans and nature. For those who still value sleeping in the dark, nothing is better than blackout curtains.

I discovered that not all shopping is created equal here – pots for flowers and box fans seem to be seasonal items, so buy them in the summer, once the stores run out, you will be waiting a while or paying exorbitant shipping prices. Our cable dishes appear to point at the ground as our latitude requires a bit of a downward angle to reach most US satellites. We had to cut a straight line across some of our spruce trees so that we could get a clear signal for the reshall cable service. Coffees stands are on every corner here, like snow cone stands back in OK. Prices are surprisingly comparative, minus convenience items (those WILL cost you). One of my former RAs worked in a place called Naknak this summer, one bag of Nachos Doritos cost $9.50 and a gallon of milk was $14! Luckily, we are located on the road system, so our Doritos are about $4/bag and milk is $3.89.

I know this hasn’t been a typical NWACUHO article, and it hasn’t really helped you at your institution or offered any advice, but sometimes it’s fun to just read something that shows you a new side of life, right? Now, I’m off to check bear mace expiration dates!

Leslie Byrd is the Residence Life Coordinator at Kenai Peninsula College. She was worked in Residence Life for 9 professional years; 3 undergrad. She really enjoys the variety presented by working with students and the ability to use creativity in her work. Her favorite thing about Alaska is the midnight sun and opportunity for adventure. In her free time she paints (check out Leslie Byrd Painter on fb if you have a minute!).

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