NWACUHO
Northwest Association of College & University Housing Officers

A Collection of Diversity Practices

One of the goals of the Diversity and Inclusion Committee is to highlight the work that is already being done within our region. Please continue to send highlights to diversity@nwacuho.org and our committee will continue to share those! Diversity work is on-going as we strive to make our residence halls home to students from all backgrounds. Our hope is that we continue to engage in conversations and connect institutions and people who are wanting to implement programs, services, or other good work being done. 

 

Gonzaga University, Housing and Residence Life

At Gonzaga University, we were approached by students to be a part of RA training regarding diversity and inclusion. We worked with three students to develop sessions that they believed might leave a greater impact on the importance of the RA role in the community, including a session where students described how living on-campus impacted their experiences of inclusion/exclusion.

Oregon State University, University Housing and Dining Services

University Housing & Dining Services at Oregon State University overhauled its assignment process for 2017-2018 to be more gender-inclusive, allowing for students to self-identify their gender from ten different options and participate in room selection and roommate matching based on their gender identity, not biological sex.  UHDS also expanded its restroom options across its entire system to include at least two gender-inclusive multi-stall restrooms in most residence halls on campus. As has always been our policy, residents are not limited to using a restroom on their floor, but can use the restroom that best fits their needs, regardless of what floor or wing they reside in.

Saint Martin’s University, Housing and Residence Life

In response to a desire for students to have more voice in the residence halls, Residence Life developed a student training which focused on educating students on different spaces in which social justice work occurs. This included teaching strategies on developing affinity, educational, and action-based spaces. From a programmatic perspective, Residence Life has also started initiatives partnering with different student-led cultural clubs on campus to bring programming into the residence halls.

University of Washington, Housing and Food Services

This year, in an effort to improve diverse staff retention, UW HFS Residence Life piloted a New Staff Orientation session on Diversity and Inclusion. The session was compiled based on feedback from the UW HFS department on what they wished they would have known and covered everything from student demographics and culture to affinity groups and professional staff resources on campus. The 2018 session will be improved based on participant feedback as we seek to give our staff the best foundation possible with diversity and inclusion work at University of Washington when starting their new roles.

Washington State University, Residence Life

We have worked with students and staff this year to update and try new social justice trainings and initiatives. Specifically WSU takes the Student Staff to camp for 3 days each year to specifically talk about identity and privilege, this 3 day experience is often the highlight of our training and gives specific tie to the value of social justice. This year WSU also changed our traditional Tunnel of Oppression program, through consultation with students a new name and process was decided.  Rebranding to “Rooms of Resistance” and making it activity oriented, this 40 minute experience exposed students to concepts around Immigration, Gender Identity, Sexual Assault, and Privilege. Continuing training with our professional staff is important too, and our staff common reading book this year is “On Being Included” by Sara Ahmed.  We will be reading and discussing the importance and history of inclusion on a university campus as a staff and exploring how we can have an impact.

The Diversity and Inclusion Committee would like to thank the following committee members for their contributions: Tiffany Firestone, Ashlee Norris, Benjamin Medeiros, Simone, Staley, and Michael Zangl. 

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It’s O.K., It’s Alaska!

By L. Byrd

I committed several weeks ago to a member of the Board, that I would submit an article for the blog. Naturally, those weeks flew past as I considered some topics: Education in a Changing Political Climate (I am not emotionally prepared for that at this time); How to “Unplug” and Still Meet Students’ Needs (is this about technology or de-stressing?); Children in Non-Family Housing (am I just complaining now, or do I have something useful to say?). Finally, I found something that is hopefully a little fun and also informative…

A little over four years ago, I moved to Soldotna, Alaska to join my former supervisor in developing and running the brand new 96-bed, suite-style residence hall at Kenai Peninsula College. KPC, a community campus of University Alaska at Anchorage, is a rural commuter campus of roughly 2,000 total students from the lower 48 and all over Alaska, including the bush. “The bush” is pretty much any village or town located off-the-road-system, often times requiring multiple flights, boats, or even atvs to reach. Our nearest Costco is 3 hours away in Anchorage and nearest Whole foods is 44 hours away in West Vancouver (per Google).

This is quite unlike my previous “rural” campus in northeastern Oklahoma. It was situated about an hour and a half from the nearest Costco & Whole foods. During my time there, it had a total student population of over 10,000 and nine residence halls with a bed capacity of more than 1,600 beds (I know, it’s still tiny to some of you folks!).

We had a professional Housing and Residence Life Staff of 12 (plus 21 facilities and custodial staff). Here at KPC, we have 2.5 full time professional staff to run our entire operation. The responsibilities of the 2 include all aspects of Housing and Residence Life: staff recruitment, selection, supervision, training, programming, case management, conduct (including Title 9), facilities management, office management, accounting, budgets, conferences, custodial management and all-encompassing custodial duties (and then some!). The responsibilities of the “.5” includes any professional level maintenance (as needed and on borrowed time).

There are surely a lot of challenges to a two person Pro-staff: being on duty half the time, never ending to-do lists, and more work than time. But, it also has its advantages: more autonomy about the direction of the department, more flexibility, and we are truly student oriented – all other staff positions are occupied by student workers: front desk, custodial, maintenance.

We also face some pretty unique situations being so far removed (maybe our mountainous neighbors can relate?). We have wildlife warning signs on the door, mostly for moose sightings, but occasionally a bear or lynx will wonder on to the property. I have now lost count of the amount of times we have  watched moose try to come inside, eat all our plants on the other side of our windows, and escort students to class. At my previous school we worried about squirrels and stray cats! We have too many eagles here, they would never make it.

At my previous institution, absolutely any form of weapon was forbidden – and is still the case here in the buildings and on campus property, but students are allowed to keep them in their vehicles. The first time I saw a rifle in the window of a student’s vehicle, I stopped in my tracks and my heart skipped a beat. But, it’s ok, its Alaska!

Even being in the Southcentral part of Alaska, and coastal, we still deal with the difficult weather that winter brings. Snow is NOT a big deal, at all. It is the ice that is the real monster. In the winter, once the first real snow hits and sticks, we hope to stay below freezing as to keep the ice at bay, cause once we get it – we keep it from about mid-late October through mid-March, and sometimes on into May even. Some choose to don “spikies” to keep from breaking bones in a slip and fall.

The cold is really relative. I used to think 60* was cold. Now, I can wear flip flops at 38*. It’s not REALLY cold until your boogers start to freeze (around 12* and below). It actually has to warm up to snow sometimes. It’s not too bad though, we all know to bundle up and be safe, and I come home to in-floor heating and a large fireplace in the commons.

Winter also brings with it several other challenges, largely mental health related, not because of the cold really, but the darkness. As I write this, we have just over 7 hours of dailyight and the sun sets around 4:30. At our shortest, we will have about 5 hours of actual sun, which is full of 5 o’clock shadows due to its position on the horizon. Some of us deal with Seasonal Affective Disorder and have to get “happy lights”. Some try to combat it with fun winter activities as well.  Which is great, but our students face the additional challenge of where to store their snow machines, atvs, sleds, and summer tires. But the aurora borealis is the real show stopper. We can go out to our pavilion and turn of the outside lights, start up the fire pit, and watch the greens dance in the sky most nights. The term “the lights are out” does not mean that the power has gone off.

We don’t get all the seasons the way the lower-48 does. We have “winter” (October-March/April), “break up”/spring (April-may) and “fishing season”/summer/tourist season (May – August). Fall lasts for about 2 weeks in September. You can tell its fall because the winds start to knock out power and several of our coworkers take 2-4 weeks off to go hunting. Many folks rely on subsistence hunting and fishing in our area.

Oh, but summer! Despite having to share it with visitors, who are a great boost to our local economy, it is a short, but jovial time! We gain up to 21 hours of daylight in the summer, with the remainder being more twilight than total darkness. Alaska comes to life in the summer in a way I have never seen anywhere else. The people here truly appreciate the outdoors in a way that give you hope for the relationship between humans and nature. For those who still value sleeping in the dark, nothing is better than blackout curtains.

I discovered that not all shopping is created equal here – pots for flowers and box fans seem to be seasonal items, so buy them in the summer, once the stores run out, you will be waiting a while or paying exorbitant shipping prices. Our cable dishes appear to point at the ground as our latitude requires a bit of a downward angle to reach most US satellites. We had to cut a straight line across some of our spruce trees so that we could get a clear signal for the reshall cable service. Coffees stands are on every corner here, like snow cone stands back in OK. Prices are surprisingly comparative, minus convenience items (those WILL cost you). One of my former RAs worked in a place called Naknak this summer, one bag of Nachos Doritos cost $9.50 and a gallon of milk was $14! Luckily, we are located on the road system, so our Doritos are about $4/bag and milk is $3.89.

I know this hasn’t been a typical NWACUHO article, and it hasn’t really helped you at your institution or offered any advice, but sometimes it’s fun to just read something that shows you a new side of life, right? Now, I’m off to check bear mace expiration dates!

Leslie Byrd is the Residence Life Coordinator at Kenai Peninsula College. She was worked in Residence Life for 9 professional years; 3 undergrad. She really enjoys the variety presented by working with students and the ability to use creativity in her work. Her favorite thing about Alaska is the midnight sun and opportunity for adventure. In her free time she paints (check out Leslie Byrd Painter on fb if you have a minute!).

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Trauma Informed Care in Everyday Supervision

By Julia Vizcaino

Resident Advisors are our first line of defense in almost every residential situation. During rounds RAs regularly encounter dangerous drinking behaviors, mental health concerns, suicidal ideation, sexual assaults, and a smorgasbord of other concerns. As a field, we emphasize the procedural response we want our students to follow in these scenarios, giving them flow charts, and duty protocols, and “behind closed door” simulations. It has become clear to me that there is another side of the RA experience we address far less frequently: secondhand trauma.

The typical RA is a student who does it all. Generally, they are ambitious, meeting grade requirements, conduct requirements, and doing a live-in job that most professionals outside of higher ed would not be able to handle. Because our students are handling professional level situations, it is easy to forget that they are students.

Residence Life professionals are often aware of terms such as “compassion fatigue” or “burnout”.  Many live-in professionals only stay in one place for around three years because of the high stakes, stress, and unrelenting schedule. As a field, our students aren’t always factored into this picture. As a supervisor, I want to make sure I do everything I can to keep my student staff from experiencing the burnout, compassion fatigue, or at worst traumatic stress or mental illness as a result of their work as an RA.

In a study of first responder’s done by Benedek, Fullerton, and Ursano (2007) showed three categories of response to trauma from first responders. Most commonly, “most people experience mild, transient distress such as sleep disturbance, fear, worry, anger, or sadness or increased use of tobacco or alcohol”. A smaller, second group, may experience “moderate symptoms such as persistent insomnia or anxiety or changes in travel patterns or workplace behavior”. Finally, a small subgroup may develop psychiatric illness as a result of the trauma, “such as PTSD or major depression”.

When a student staff member responds to duty calls on some of our most serious topics, they are not just responding to an anonymous call the way traditional first responders like firefighters or police officers might. Our students are responding to their peers, their classmates, their friends. I have seen RAs listen as close friends recount details of sexual assault, as classmates reveal their suicidal ideations, as they find their high school teammate unconscious from alcohol poisoning. Because RAs are in the center of their communities, they are deeply intertwined with the lives of their residents, and when conversations turn to serious topics, RAs are there to listen, support, and follow their protocols for these students. Why do we not have a protocol for helping our RAs, college students, who have now experienced the trauma of responding to a traumatic incident involving their fellow students?

The concept of trauma-informed care is often discussed in the world of Behavioral Intervention Teams. There are four main principles of trauma informed care according to Hopper, Bassuk, and Olivet (2010): trauma awareness, emphasis on safety, opportunities to rebuild control, and strengths-based approach.  I believe there is a way to incorporate each of these principles into everyday supervision of student staff.

Trauma Awareness:

The process of incorporating trauma-informed care into everyday supervision starts with an acknowledgement of the trauma students may face in their role. Our student staff members come from a variety of backgrounds, and may have a history of trauma that would be triggered by student behaviors in certain situations. A time for students to seriously reflect on what situations they may encounter, and how comfortable they would feel addressing them should happen early on. If a student staff member is aware of their own trauma and risks, they are going to be more likely to ask for help when things come up.

Emphasis on Safety:

Because student staff are responding to situations that involve a wide variety of stressors, one way to emphasize safety is to set clear roles and boundaries. Many of us who work in residence life know how difficult it can be to draw boundaries when you live where you work. Student staff should be encouraged to set realistic boundaries when they are not on-call. A student staff member should not be expected to report to incidents when they are off-duty, but should instead be trained in utilizing appropriate on-call systems so that they feel comfortable having time away.

Opportunities to Rebuild Control:

I often tell my student staff that they can do everything right in a situation, and it can still go wrong. The nature of first response is that you are reacting to whatever is put in front of you. Hopper, Bassuk, and Olivet state that one way to rebuild control is to “emphasize the importance of choice”. One way to bring in choice is level of involvement in incidents. In our current response model, pro-staff respond to most incidents with student staff. I let the responding students decide if they would like to take the lead in the situation, and if they want me to be involved, or if they want me there just as a means of support. I have found that student staff often want to take the lead in situations, because it gives them an opportunity to handle the situation with the knowledge they have of the residents, as well as practice developing their conflict management and crisis response skills. More often than not, I am standing there just as a presence for my student staff, while they harness a situation.

Strengths-Based Approach:

The key to a strengths-based approach is to “focus on the future”, rather than be deficit-oriented (Hopper, Bassuk, Olivet). Student staff are going to make mistakes in their job. It is my job to focus on their strengths, and pull out the areas I know they can excel in. An increase in strengths focused practices increases the confidence of student staff. A confident student who responds to crisis will be more likely to know when they are in over their head, they will have a better idea of what areas they can succeed in, and they will be more likely to seek after-care help as needed.

I often see my student staff respond to situations that may be hard to process. I ask my students to build community and get to know their residents, and it can be difficult to see those same students engage in dangerous behavior or have mental or physical crisis. I believe that if I tailor my supervision to involve trauma informed practices daily, I can set up my student staff for a longer-term growth trajectory that will allow them to respond to these incidents and cope in healthy ways.

References:

Benedek, D., Fullerton, C., Ursano, R., 2007. First Responders: Mental Health Consequences of Natural and Human-Made Disasters for Public Health and Public Safety Workers. Annual Review of Public Health, 28:1, 55-68.

Hopper, E., Bassuk, E., and Olivet, J., 2010. Shelter from the Storm: Trauma-Informed Care in Homelessness Services Settings. The Open Health Services and Policy Journal, 80-100.

Julia works at the University of Alaska Anchorage as a Residence Coordinator.

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Drops of Change on Burning Fires

By Simone C. Staley

I was deeply impacted by the thick smoke that filled the air of our Northwest Region this summer. The British Columbia, Oregon and Eastern Washington fires turned our skies dark, clouded our sight, obscured our view of the mountains and turned the sun a haunting red. As the Northwest we collectively felt the eerie environment. For me, it took my breath away–figuratively and literally. I physically impacted–the smoke had caused a few asthma attacks. The feeling of tightness in my lungs, the fear of not being able to breathe, was something I hadn’t experienced in years.

As I write this the weather has cooled off but some of the fires are still burning in B.C. and Oregon, even our neighbors to the south in California. Here in Seattle atmosphere has slowly dissipated-it was a collective relief to see the blue sky again.

There was another collective impact that clouded our sight and made us catch our breath–the events in Charlottesville, VA, and on the University of Virginia campus. They also caused a tightness in my chest, a deep throbbing in my heart and my eyes to well with tears. I watched these events in horror and yet did not feel surprised to serve as witness. We have seen events across the country, many on college campuses, occur since then. Outside of academia we also viewed natural disasters and violent tragedies and the stress of these events compound the stress and uneasiness our work. It has become something that the world, our campuses, our students and colleagues are talking about. Higher Education does not exist in a protected vacuum- as professionals we are called to respond to each of these events.

These fires, the actual burning ones and the political/social tensions, present challenges that feel insurmountable–something that has made the air thick and difficult to breathe. Academia is facing difficulties in the constant response to global connections and the events around the world impact us and our students that we serve. Plus, events can happen on our campuses. I was working here at the University of Washington when a protest on January 20, 2017 on our campus felt all too similar to what has occurred since then at University of Virginia and UC Berkeley.

These fires have impacted us and left us with profound issues that cannot be addressed with a simple fix. Our students look to us for safety and security of their bodies and their minds–their lungs and their hearts. As professionals in housing—not only those of us in residential life, but also those of you in facilities, dining, human resources and all our units—we all are responsible to offer a response.

It calls to us all. It calls for cohesion. For me, it brings to mind a story, one of hope. So, let me share with you a multiethnic tale of a brave hummingbird. My kat’sa (grandmother) called him tama’mno (hummingbird) but the Salish native to this region call her Dukdukdiya.

When a burning fire consumed the forest and all the animal peoples ran and flew for safety, Dukdukdiya was the only one who fought back. She gathered small droplets of water in her bill and repeatedly dropped them onto the fire. She was criticized and questioned because she was just one small bird. The animal peoples, from the bear people to the wolf peoples, to the even the mouse people, did not understand why she would try to put out the fire. But she told the animals of the forest, “I am doing what I can.”

This parable, while local to the Haida, also exists around the world. Iterations of the folktale are traced to histories in Japan and Ecuador. This folktale has been professed and retold by our global leaders like Wangari Maathai and the Dalai Lama.

Our students are seeing the smoke in the air. We are feeling—breathing—the smoke in the air. Are we doing what we can? As a department? As a campus? As our NWACUHO community?

As a Resident Director, I have been thinking, “Am I doing what I can?”

These fires have changed us. They ask us all to do what we can to our full capacity, in our capacities. They ask us to give attention in each of our units to contribute to our Department’s meeting our mission to listen and to help our students. To give every drop of water, every contribution we can.

Let me be explicit- this parable does not simply tell us the importance of every small drop. Every drop does matter, but it also means giving everything you possibly can to a cause- every drop of change that can possibly be given. There is a difference between convenient advocacy and courageous advocacy.

Like a hummingbird, my heart feels like it is beating a thousand times a minute. I am here working for the University of Washington and for Housing and Food Services so I can have an impact on the citizenship development of students. I am here to help. When I come to work every day, I am doing what I can.

Will you join me?

Simone-Calais Staley is a Resident Director at the University of Washington, Housing and Food Services. She is a professional passionate about community development, student advocacy and civic engagement of residents. Simone encourages continued dialogue and outreach between colleagues, please feel welcome to connect with her to continue this conversation. Email: staleys@live.com or LinkedIn: linkedin.com/in/simonecalaisstaley/

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Weathering Change

By Kate Gannon-Cullinan

I began thinking “I need to write a blog post, but have no content for our membership to enjoy.” In searching for a topic, I kept coming back to the idea of change and how I’ve coped and developed my career through it. For some of us, we’re in our 5th week of the semester already, others have just completed the joyous moving in of their residents. In either case, here in the Pacific Northwest the weather is turning toward the beautiful fall colors, cooler temperatures, and the time to implement our summer hopes has arrived; it’s the start of another academic year.

People, priorities, student culture, trending topics, and effective practices – all evolve as human nature does. I often tell my team that we deal with humans, and humans are messy and complicated and beautiful, and that’s our business in Student Affairs. So whether you’re experiencing change at the micro level: new student staff, maybe a new building placement; or at the macro level: a new Senior Administration team, changes in budget allocations, etc. – perhaps my external processing via this blog may help push your thoughts in different ways as you navigate your own changes as an #SAPro. My focus here is twofold: (1) how to deal with change as it affects you, and (2) how to handle the changes in your own role as you progress in your career.

It’s taken me several years in life to figure this tip out: I am not the center of everything. I know, I know… I can feel readers rolling their eyes at the screen – but I don’t mean this in a “generational stereotyping” way. It is natural for our first instinct with decisions and changes to be “how does this impact me?” and that’s a fine place to start. Don’t get stuck here. What I’ve tried to do is process how one might make that decision (that macro level scope), push past my own department even, “what would the impact of this have on this other department?” and how can our teams support each other (back into the micro vision)? Sure there can be frustration and even annoyance, but eventually get towards a place where you’re not at the center of it and are able to move back and see the connecting dots. Are there times when those macro decisions are made that impact you significantly without that having been considered – heck yes. Try to allow grace and come forward with feedback, but also solutions or alterations

What kind of supervisee am I being? As I am now firmly (re: fourth year) in the mid-level manager section of my career, I have been asking myself this a lot recently. With my boss being our Senior Housing Officer, and understanding the time commitments that they have, this puzzling reflection is often on my mind. When we discuss mid-level preparation it is focused on the supervision of professional staff. This of course is incredibly important, and a large piece of the job. A gap I’m starting to feel in my own changes and growth in my role is how to be supervised at this level. How do I shift my focus and continue my own preparation for the director level? What things are best saved for a 1:1 conversation? Does this decision affect other supervisors, and if yes, then maybe that’s better for our central team meetings. The supervisee I am as a mid-level manager cannot be the same one I was as an entry-level professional – I have different needs and wants from my career and much more perspective. The time I have with my boss each week – or sometimes every other week as schedules need to adapt – is limited, so I have to make it count. The questions I had at the micro level I maybe don’t have now, but more so because the scope of my role has grown to expound on the macro level decisions. The autonomy of my everyday decisions doesn’t only impact an RA staff and hall, but the assumed answer for everyone in the hall director position – another unforeseen change as I grow through the mid-level. This too has changed even from my first year as an Assistant Director to now my third year. I am of course more confident in my ability to answer questions and instead give updates on my staff. Spend a moment or two reflecting on how you approach those 1:1s with your supervisors. They are your time to get direct and individualized feedback and advice, so be sure to take (and ask for) what you are needing, and it is okay if that changes from week to week.

And now for a little Strengths Finder infusion…and a quick plug to find out your full 34 – my central team did that this summer and it has proven extremely enlightening and helpful for our weekly meetings. My view on sustaining through changing priorities within my department, division, and even university has certainly grown throughout my career. So too have the order of my top 5strengths in the assessment. In my early, entry-level hall director days, my Activator was somewhat impatient with the ‘exploring every option’ or awaiting trickle-down directions. Don’t get me wrong – I still struggle with the inaction that can happen within decision making. However, my view has widened to allow context and input (though still in my bottom strengths) as my administrative scope has expanded. Who we are in our first few years helps to shape our career for sure, but it doesn’t have to define it, nor should it prevent us from maturing and broadening our knowledge to be inclusive of the varying perspectives and experiences of our stakeholders. Again, where we start as professionals isn’t where we end up, as long as we learn from all the experiences, and change and grow from them.

I recently read a quote that has really stuck with me the past couple of weeks, and I thought it summed up my feelings about being too emotionally erupting for every decision within my institutions: “YOU CAN DO ANYTHING, BUT NOT EVERYTHING.” Now I don’t know who said that, or in what context it was taken from, but the message resonates with my – a sometimes-over-controlling-professional. I won’t limit myself, but I must understand my limits. This mindset has truly helped me to better adapt to changes and even within the unknown limbo that we all do so well with [insert winking emoji here]. So I hope that this rambling of a mid-level professional has helped in any small way as we all continue to work through and with changing environments and directives. Keep focused on your WHY and start broadening your HOW.

Take care and best of luck in your opening semesters/quarters!

Kate currently serves as the NWACUHO Communications Director and works as an Assistant Director for Residence Life at Washington State University. She can be reached at kgannon@wsu.edu

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Master Plan Decision Making

By Mike Porritt, Ed.D.

“I think we need a Master Plan – Now what? “:  Suggestions from a Consultant’s Perspective who has Been in Your Shoes

Deciding whether or not to pursue a master plan is among the most significant and impactful decisions a housing operation can make.  If done well, this will lead your decision-making and mission for a decade or more.  The cost can be significant and the scope will be broad in the best of circumstances.  Narrowing the scope with advanced planning can be a cost-saver to the institution as well as providing the opportunity to narrow the scope of the RFP and receive better bids from consultants.  As you can imagine, any responsible consultant will want to provide each client/campus with the best possible service because they want to do well for you.  They want to develop a long-term and positive relationship even if no other work is ever done.  The positive reference from a job well done is incredibly valuable for future work with other institutions.

Before the RFP:

Some of the most important items you can address BEFORE getting to a master plan decision are these:

  • Identify a few possible consultants that have worked with your colleagues and talk to them. You can gather advice (free of charge) about options and some things to consider specific to your situation.  Talking to at least two consultants will give different perspectives and you can identify similarities and differences that most connect to your situation.  Creating an RFP without talking to some of the potential consultants is an opportunity missed.  Consultants can also identify other institutions that are similar to your situation providing you more good resources.

Doing some pre-shopping and discussions about what is available will allow you to write a bid that is requesting exactly what you want.  Any good consultant will want to talk to you.  Of course, part of that desire is the consultant wanting to get your business and learn about what projects may be coming.  In addition, building positive relationships and being helpful matters to good consultants.  If they can help you to design a better proposal that will leave you happier with the resulting work, that is a positive for the consultant.  A good consultant does not mind this discussion if you are coming from an honest place of getting feedback and ideas for a project proposal.  An honest consultant is not looking to skew their advice for their own purposes just as an housing professional is not looking to “stack the deck” in an RFP towards a particular consultant but wanting to write the best RFP to get the best work.

  • Identify colleagues that have undergone the process and discuss the lessons learned from their experience. This is less of a reference call about any particular consultant and more about the experience of planning and what they learned that may assist your project.

Knowing that your colleagues can be a fountain of information is no surprise.  The key is to contextualize their advice to your situation.  What worked best for them may be of high value to your situation or it may not apply at all.  Listen carefully for those items that connect with your situation and for the general lessons you can apply to your specific situation.  A consultant might be able to direct you to institutions that are very similar to your context and have done projects.

  • When considering a master plan, is increasing capacity and/or doing significant renovations a near certainty or just one of the questions you want to have answered? This is a key item for having a narrow scope of services for your master plan RFP.  If you are unsure about new construction or significant renovations then you may be better served by doing a smaller project first.  If you are certain about needing more capacity and/or significant renovations and are looking to find out how much and what type to build along with the visioning, planning processes, costing and financial options involved then an RFP for a “full” master plan from the start may be more applicable.

Most consultants will put together prices that reflect a volume discount of services for a large project.  This can lead one to think that doing a master plan as one project will save money and be more efficient.  This can be true.  However, if you are not in a place where you can write a narrowly scoped RFP for a master plan the consultants must propose in such a way as to cover potential issues that may come up and prepare pricing in such a way as not to be left in a position of doing more work than was priced.  Writing a narrowly focused scope will leave the institution with better bids and lower prices.  For this reason, doing a student housing market demand analysis of your own campus and the off campus market can be a valuable exercise to do first.  You will end up with a report about your competition in the local market and significant feedback from your students and campus stakeholders about the current situation with your housing including the demand for new or renovated housing broken down by cohort, unit types and price ranges.

When the institution has the demand information in advance, it allows for the writing of an RFP for a master plan or a capital renewal plan that can be very specific in scope related to the need or lack of need for new capacity, preferred elements and information about the competition.  That specificity will lead to more focused bids from consultants that will be priced lower than they likely would have been for more open language.  For a campus that is unsure about demand issues and the local market, doing the market and demand analysis first will provide valuable information to write a tight RFP for a master plan.

The impact on timeline of separating the items does not need to lengthen the entire process if it is well planned.  One can often receive advanced approval for moving forward with the post-demand study project and the ‘leg work’ can be done early so that the second RFP can be put out more quickly.

When a campus that knows it needs more housing based on the combination of enrolment history and projection as well as institutional mission, doing a market demand analysis separately becomes less important.  If you are thinking, “what if we don’t know what we need to do?” – don’t worry.  Figuring out mission and vision is always part of doing a master plan.  If you have figured out the demand situation in advance you will often find that you have a much better picture already and the master planning and visioning process will be that much more productive.

Final notes:  Working with your procurement office, it is often possible to pre-arrange the element of asking clarification questions to the proponents after reading the bids prior to the evaluations.  If this element of the review is not included in advance, you may not be able to include it.  Having the chance to question the bidders about their proposals will allow you to make a more accurate evaluation.  If you are reading the proposals and have questions that are not reflective of a poorly done bid, it is very important to ask rather than assume!  Be willing to question items before you do the final evaluation so that you get the team that will fit your campus and provide you with a plan that will carry you forward in creating the best possible situation for your campus and its future students.

Mike Porritt is the Director of Advisory Services for The Scion Group in Canada. Based out of the Toronto area, Mike’s office works across Canada and Scion also has offices in Chicago, IL; Irvine, CA and Dallas, TX. Mike’s background includes stints as the Senior Housing Officer at McGill University and Trent University in Canada and also Winona State University in Minnesota. Professionally, Mike served a term on the OACUHO Executive Board, 3 years as a co-chair of the Canadian Senior Housing Officer Network and was involved in committee work in SEAHO and UMR-ACUHO. You can reach Mike at mporritt@thesciongroup.com

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The Impact of ACUHO-I

By Auburn Phillips

As a new professional in the field of Housing and Residence Life, the prospect of attending the 2017 ACUHO-I Annual Conference and Exposition out East was both exciting and a bit nerve-wracking. After all, the last time I attended a conference of this scale, I was a grad student at a United Nations conference in New York and was actually pushed out of the way by someone more important than I. In addition, another grad student responded to my revelation that I was from the University of Lethbridge with a condescending, “Oh. Well. I’m from Harvard.”

Now I was going to be in very close proximity to Harvard. And Brown. And Yale. So I wondered if being from a Canadian University (and not even one of the big ones) might again factor negatively into my experience. Nevertheless, I was eagerly anticipating all of the learning opportunities that no doubt lay in front of me. The fact that I had been awarded NWACUHO’s New Professional Scholarship took some financial strain off my department so I was feeling good about being able to attend something of this calibre and I wasn’t going to let the intimidation factor stop me from getting the most out of the experience.

I quickly discovered that the “intimidation factor” was nonexistent. After connecting with a familiar face from my home province, our first interaction was an incredibly warm welcome and chat with two folks who were excited to learn more about where we were from and reminisce about their positive experiences touring in the Canadian Rockies.  After a very enjoyable 15 minutes it became apparent that these lovely individuals were very high up the ACUHO-I chain – Deb said something about trying to prepare herself for next year, which is when I clued in that she was the ACUHO-I President Elect, and Pat somewhat ruefully admitted that he was also on the Executive Board. In retrospect this stuff was obvious but it took me a while to realize because I didn’t expect an encounter with these folks to feel so natural, unpretentious and truly pleasant.

As the conference progressed, the themes of good people, hard work, and welcome emerged for me. I attended sessions with extensive audience participation and a relaxed tone. We were learning, we were working, and we were supported and supportive in that. I attended the ACUHO-I Fun Run, Walk and Roll where we dragged our butts out of bed for the sake of health and camaraderie, but not to compete (at least not seriously!). The roundtable I attended had participants ranging from ACUHO-I’s Vice President (NWACUHO’s own Alvin Sturdivant) to an insightful undergraduate RA. I loved that Providence’s PRIDE celebrations were included in the conference – yet another sign that being welcoming, supportive and inclusive are key tenets for this area of work. I took extensive notes at numerous sessions, brought home new ideas and strategies on a variety of topics, but I benefitted most from the incredible connections and insights I garnered from simply chatting with and getting to know new people.

My favourite experience was attending a dinner hosted by exhibitor SCION, who have done some excellent work for us at ULethbridge and who extended an invitation to attend a swanky evening with the fanciest cocktails I’ve ever seen. I’d found out earlier that day that I had been shortlisted for the Associate Director of Housing position within my institution. Because I was away at the conference, this meant a video interview with my colleagues back at ULethbridge, from my hotel room in Providence. I was excited but stressed. Serendipitously, I had just attended a valuable session on Navigating Internal Promotions which was unbelievably helpful but also heightened my fear of failure in this pursuit. Now, this evening, I found myself surrounded by folks who, despite only knowing me for a couple of days, were rooting for me 100%, offering advice, encouraging me, giving insight and possibly supplying another cocktail or two. Not so very different from an RA spending a Saturday evening with a resident who needs a bit of relaxation and self-care but has an exam on Monday. The evening, and the conference as a whole, felt a bit like Residence for Grown-Up Professionals. Let’s welcome folks, work hard, help people grow, and have some fun.

Another piece that stood out was the inclusion of students in the conference. A student leader on my team, Brady, attended STARS and came to see Sarah Kay at ACUHO-I with several other STARS attendees. We connected after this inspiring keynote and he was pumped to tell me how fabulous his time at STARS had been meeting other student leaders from across North America. I am delighted that ACUHO-I ensures that these opportunities aren’t just open to professionals, but are also available for our exceptional student staff.

As I finish up, I realize I could have written about the educational opportunities – and they were numerous, very useful and highly appreciated. But these are not what made ACUHO-I stand out to me; I’ve been to conferences with excellent speakers before. But I’ve never been to one where the people were so incredibly kind, welcoming, and willing to help new professionals and students grow and feel at home. And isn’t creating home what residence is really all about?

Auburn Phillips is the Associate Director of Housing Services at the University of Lethbridge. She loves working with good people and strives to positively impact the lives of those around her. In her spare time, she enjoys animal rescue, travelling, running and hanging out with her husband and two dogs. She can be reached at auburn.phillips@uleth.ca

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Diversity & Inclusion Committee Photovoice Project

By Ashlee Norris

Every student has a story to tell about their college experience.  At times we focus our assessment efforts on surveys, and less on the student’s narrative. The Diversity & Inclusion Committee would like to share a unique assessment tool that encourages participants to document their experiences, while telling their story of how their identities intersect with their environment.

The assessment tool is called Photovoice, which is defined as “. . . a process by which people can identify, represent, and enhance their community through a specific photographic technique” (Wang & Burris, 1997, p. 369). Photovoice is designed for participants to answer questions about their experiences through photography. The participants become action researchers in collecting data, which is then followed by an interview or a focus group to find themes about the participants’ experiences.

One of our committee members, Ashlee Norris, used Photovoice as a tool to collect data for her dissertation. Her qualitative study was grounded in Baxtor-Magolda’s theory of Self-Authorship which focused on how undergraduate students who self-identified as LGBTQ attending a public 4-year institution made meaning of their college experiences. Participants were excited to document, reflect, and share their experiences on campus through the lens of their LGBTQ identities.

Findings from the study include, “The Photovoice process allowed participants space to reconnect with the people in their lives who affirmed their LGBTQ identity” and “The Photovoice process allowed for reflection on participant’s challenges and successes as self-identified LGBTQ undergraduate students.”

The study revealed that use of Photovoice helped LGBTQ students to feel seen, heard, and validated, in particular when individual interviews were incorporated:

  • Seen: self-portraits were used to demonstrate that their identities were not invisible
  • Heard: the story-telling was free from judgment
  • Validated: peers and family members appearing in their photos affirmed the students’ experience and identity

The Diversity & Inclusion Committee would like to invite you participate in our Photovoice project. The goal of the project is for you to document your experience as a student affairs professional at your campus through the lens of your identities. You will choose from one of seven prompts, and attempt to answer that prompt through photography. You may take and submit as many photos as you like. If you include a photo of another person, the committee requests that you ask their permission first. You will then submit your photo through an online tool, with a brief statement about your photo(s). The committee hopes to present their findings online and at the upcoming NWACUHO conference. Instructions on how you can participate will be available shortly. If you are interested in learning more about Photovoice, here are some great resources:

The Diversity & Inclusion Committee is looking forward to your participation in our Photovoice project. We hope this post sparks some creativity in how your share your story.

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The Excitement of Conferences

By Ian Schultz

[introduction by Kate Gannon-Cullinan]

As the ACUHO-I Annual Conference & Exposition is just around the corner, we wanted to take an opportunity to remind folks the power of the conference experience. Whether you are attending for the first time, or a seasoned professional known by name as you enter the exhibitor hall, there is much value in the connections and education possible at conferences. Following is a recount of on of our scholarship winners and their experience attending NWACUHO back in February. We hope that you’ll share their excitement as you journey across the way to Providence, Rhode Island. And while you’re in town, please stop by our regional social, co-hosted with WACUHO, AIMHO, and the RLPA. Safe travels, and enjoy this week’s post…

 

 

I was privileged to be one of the recipients of the NWACUHO New Professional Scholarship, which provided me with funding to attend this year’s NWACUHO 2017 Annual Conference, which was held at the Davenport Grand in Spokane, Washington. I knew I was in for an amazing few days of learning, networking and fun- and this year’s Conference certainly delivered!

What I loved most about the NWACUHO conference was the variety of sessions, connection points and activities which are available to delegates. I felt that there was no shortage of opportunities for me to learn valuable insights about the student housing profession, or make connections with passionate individuals in this field. Whether it was through the formal program sessions, lunch-time town halls and business meetings, or the evening socials, the busy days were intentionally designed to ensure that delegates were given every opportunity to make the most out of their conference experience.

A highlight of the Conference for me was definitely the Case Study competition. Designed for new professionals at the conference, the Case Study competition paired delegates from various institutions and challenged them to develop an intentional and well-developed solution to a hypothetical, student-housing related issue. As an individual who is still quite new to the student housing field, it was incredibly valuable to make connections with my group members and to work collaboratively to solve the problem at hand. As each group member worked at a different institution, many of them quite different from my own, it was very interesting to get an idea of how everyone’s background shaped their idea of how best to solve the issue and it was very fun to use everyone’s insights in order to come up with a conclusive solution.

I am incredibly grateful to the local host committee and the NWACUHO Board of Directors for designing such a fun and engaging conference. From the beautiful venue, to the thoughtfully designed conference program, there was not one moment that I did not feel welcomed, valued and “at home” at the NWACUHO 2017 Annual Conference. So much of this was due to the hospitality and intentionality of the conference’s hosts and organizers, whose passion for creating a memorable conference experience was evident throughout the whole experience.

I had a blast at the NWACUHO 2017 Conference and I have been very excited to use many of the insights that I learned from my conference experience in my day-to-day work. To all new professionals out there, I encourage you to look into the variety of scholarship opportunities available to attend next year’s conference in Victoria, BC. I am sure you’ll be glad you did!

Ian Schultz is a Residence Coordinator at the University of Alberta (North Campus). He is passionate about creating a well-rounded experience for students in residence and is excited for a (hopefully) long career in student affairs. Outside of work, you can find Ian at the movies!

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Generation Z Goes to College

By Matt Lamsma 

For the past decade, higher education in the United States has crafted policies, practices, and programs to meet the needs of students from the much-studied Millennial generation.  However, a new generation has enrolled in college and campus leadership must begin to adapt to a different set of student learning styles, expectations, and concerns.  Generation Z Goes to College shares some of the first research on people born between 1995 and 2010.  Authors Corey Seemiller and Meghan Grace start the conversation about the traits, skill sets, values, and motivations of current, traditional-aged, college students.  Seemiller and Grace designed the Generation Z goes to College study to discover generational characteristics, explore how current students communicate and develop relationships, and determine the pertinent social issues of current college students.  Both authors work in higher education and tailor their writing and recommendations to faculty, academic leaders, and student affairs professionals.

Filled with data-informed insights, Generation Z Goes to College, heralds an optimistic view of today’s students.  In comparing current students to former generations, Seemiller and Grace believe “Generation Z will have a strong work ethic similar to Baby Boomers and the responsibility and resiliency of their Generation X parents, and they may even be technologically savvier than the Millennials” (p. 6).  Generation Z has doubts about cost and value of higher education, but they are generally characterized by entrepreneurship, innovation, independence, and concern for positive social change.

Generation Z Goes to College is divided into an introduction and ten chapters categorized around the author’s survey results.  The introduction and chapter one describe the Generation Z goes to College study and provides a brief review of previously studied U.S. generations.  Seemiller and Grace use chapter two to outline generational beliefs related to religion and politics.  Chapters three and four cover the themes of communication patterns and social media utilization.  Relationships with family and friends are covered in chapter five.  The authors discuss generational concerns about social issues such as education, employment, and equality in chapter six.  Chapters seven and eight indicate how Generation Z may seek to change and lead around those issues.  The final two chapters outline the survey results related to Generation Z as students and in the workplace.

Two insights in Generation Z Goes to College stand out to the reader: 1) Generation Z is the first generation where the internet has always existed and 2) Generation Z is the last U.S. generation where white students will be the majority race.  These realities drive the learning styles, communication patterns, and personal beliefs of the generation.  In making recommendations for faculty, Seemiller and Grace challenge educators to make accommodations for technology such as laptops, smart phones, and the internet.  Their research reminds faculty that current students have always been able to instantaneously look up facts with a Google search.  Pedagogies such as a flipped classroom, group work, and facilitating learning instead of lectures will best reach current students.

The authors believe that the insight regarding a shrinking white racial majority drives Generation Z’s strong value for equity and a collective passion for social justice issues.  Seemiller and Grace discovered, however, that the means for engaging as activists is different from past generations.  Generation Z is less likely to volunteer for, or donate money to, a social or political cause than previous generations.  But they are more likely to seek out coordinating roles or engage in social media based activism.  For leaders within higher education, the authors suggest that students expect campus policies to be equitable and will push for programs that promote accessible and affordable education.

The authors report findings from a study of almost 1,200 Generation Z college students across the United States.  At first glance this sample size seems adequate, but further review shows a lack of diversity in institutional type and student demographics.  The authors attempt to supplement the weaknesses in their study sample with market research and data from other studies of college students.  A critical the reader will wonder if the conclusions and recommendations require an inappropriate amount of conjecture on the part of Seemiller and Grace.  Additionally, the study was conducted between August and October of 2014 when social movements like Black Lives Matter were just becoming prominent and before the U.S. political landscape was altered by the 2016 presidential election and resulting unrest.  The current social and political climate will obviously impact how Generation Z experiences college.  Nevertheless, Generation Z Goes to College serves to alert university leadership that the time has come to move from a campus created for the Millennial generation to a campus where institutional policies, programs, practices, and pedagogies meet the needs of the next generation.

Seemiller, C. & Grace, M.  (2016).  Generation Z goes to college.

Matt Lamsma currently serves as the Dean of Student Engagement at Gonzaga University. He is a past NWACUHO Washington State Representative and served as president of the organization in 2008-2009. Matt is enrolled in a PhD in Higher Education program at Azusa Pacific University and will likely be studying the impacts of student affairs staff on college student success for his dissertation.

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