NWACUHO
Northwest Association of College & University Housing Officers

Assistant Director of Residence Life at Saint Martin University

POSITION SUMMARY

The Assistant Director (AD) is responsible for creating a supportive residential living environment that promotes the values and practice of Catholic, Benedictine living and education. As an engaged member of the community, the AD serves as a supervisor, mentor, role-model, mediator, first-responder, and conduct officer. The AD is responsible for the day-to-day operations of one to three residence halls, supervising 5-10 Resident Assistants, 5-15 work study students, and co-advising the National Residence Hall Honorary. The AD also advises RA programming teams associated with other offices or initiatives and may oversee living-learning or special interest communities, requiring frequent and intentional collaboration with faculty, Student Affairs colleagues, and other stakeholders. This position is also responsible for the day-to-day operation of the summer conference housing program and supervision of 3-5 Conference Assistants and a summer conference intern. In addition, the AD serves as a University conduct officer, a liaison to other campus constituents, and a member of the Behavioral Intervention Team, Student Success Committee, and other university taskforces and committees. The Assistant Director must live in a residence hall apartment, serve in a 4-person on-call rotation, and be available to work evening and weekend hours.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Essential Functions & Responsibilities – Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this position. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following.

Facilitate, support, and encourage the development of leadership skills within student staff members through supervision, training, one-on-ones, staff meetings, team building exercises, in-services, and performance evaluations.
Provide outreach to students at risk or in need, establishing meaningful connections in and out of the office. Provide opportunities for residents to connect with support resources and other members of the campus community in order to encourage a rich knowledge of self and others.
Provide excellent customer service and cooperatively manage the overall operation of the Office of Housing and Residence Life office by responding to student and parent concerns, reporting and troubleshooting facilities issues, maintaining key and furniture inventories, facilitating mail delivery, and serving as a liaison to other offices such as Facilities, Finance, Food Services, etc.
Participate in weekly Residence Life and Student Affairs staff meetings, and represent the department on campus-wide committees as needed.
Administer the university conduct process by utilizing an educational and developmental approach to student conduct situations. Preside over Community Standards hearings and develop and communicate appropriate educational sanctions. Maintain and safeguard student conduct records. Ensure students’ rights, and emphasize community values and responsibilities.
Assist with and periodically lead major departmental events and projects such as staff selection, fall and spring staff training, housing reapplication, room assignment, opening, and closing.
Develop, promote, coordinate, and evaluate programming that integrates a student development model with both social and educational outcomes related to the core values of faith, reason, service, and community.
Provide campus-wide duty coverage on a rotating on-call basis. Respond to emergencies and policy violations while working flexible hours, including evenings and weekends, and round-the-clock while on-call.
Role model respect and civility by addressing inappropriate behavior and emphasizing accountability through one-on-one meetings, the student conduct process, floor meetings, and day-to-day interactions. Mediate interpersonal conflicts and respond to student needs and concerns in a constructive, problem-solving fashion.
Maintain accurate room occupancy and billing data by processing room changes, withdrawals, meal plan changes, deposit refund requests, etc.
Develop and promote in-hall and campus-wide leadership opportunities by co-advising the National Residence Hall Honorary (NRHH); marketing jobs and leadership positions; overseeing RA programming; and encouraging involvement through other offices such as Campus Life, Public Safety, Campus Ministry, Service and Diversity Initiatives, and International Programs.
Act as the department’s Web Assistant, updating, maintaining, and creating Housing and Residence Life web pages and online forms.
Solicit resident feedback through surveys, focus groups, committees, and other methods. Compile and interpret data for inclusion in annual assessment reports and other office documents.
Participate in on-campus professional development activities, and attend regional and national conferences, symposiums, seminars, and workshops.
Fulfill other roles and duties as assigned by the Associate Director of Housing and Residence Life or Assistant Dean of Student Affairs.

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