NWACUHO
Northwest Association of College & University Housing Officers

Manager, Residence Life Projects at University of British Columbia

Position: Manager, Residence Life Projects (Job ID #29299)

UBC Career Board Link: www.hr.ubc.ca/careers-postings/staff.php

Salary range: $55,216.00 (minimum) – $66,284.00 (midpoint) – $79,540.00 (maximum)

Preferred Start Date: May 1, 2018

Job Summary
Manager, Residence Life Projects provides leadership in the planning, implementation and evaluation of large scale events and manages the daily operations of the Programme Resource Centre (PRC). The Manager, Residence Life Projects is a member of the Residence Life Management team and assists with the planning and implementation of initiatives that support the residence experience.  This position develops and provides services and educational material that promote a culture of learning, involvement, leadership, and service for students.

Organizational Status
Reports to the Associate Director Residence Life. Supervises the PRC staff, Move-in Day Project Assistant and Residence Tour Guides. Works cooperatively with Residence Life Managers. Will liaise with various units within Student Housing and Hospitality Services to coordinate events.

Work Performed
1.      Manage the Programme Resource Centre (PRC)
–       Hold regularly scheduled office hours in the PRC.
–       Develop, organize and staff the Programme Resource Centre to effectively support residence life staff in their event planning and community building initiatives.
–       Maintain security of the facility and its resources by:
i.      Employing an effective sign-in system to identify authorized users.
ii.     Ensuring an effective lending/tracking system for equipment and materials.
iii.    Maintaining accurate records of supply inventory and ensures equipment is properly maintained.
–       Provide on-site training and direction to individuals who use the equipment in the PRC.
–       Develop and maintain publications and materials that promote the PRC and its resources to residence life staff, including the PRC website and social media channels.
–       Collaborate with Manager, Communications and Marketing to ensure best practices and brand compliance are achieved with all PRC publications.
–       Regularly review the online database where residence life staff submit event evaluations, and identify and summarize trends.
–       Track and monitor expenditures and create reports that reflect spending.
–       Make recommendations to the Associate Director, Residence Life for the PRC.

2.      Staff Supervision, Training and Development
–       Recruit and train Residence Life staff.
–       Supervise PRC Advisors, including hiring, scheduling, evaluating and managing performance.
–       Provide ongoing feedback and annual performance reviews.
–       Train Residence Life Managers, student staff, Residence Hall Association and Residence Council members in the use the PRC space, including the equipment, materials and supplies.
–       Coordinate the organization and maintenance of an ongoing, in-service training programme for Residence Life Staff.
–       Enhance, and develop programme curriculum and resources for residence life staff.

3.      Event Planning and Project Management
Manage Residence Move-In
o       Liase with colleagues in various units to develop residence move-in days.
o       Work with the Manager, Service Operations to support traffic management.
o       Develop and maintain a detailed project plan to monitor and track progress of residence area specific tasks related to residence move-in days.
o       Recruit, communicate with, train and schedule 700+ volunteers  for move-in day tasks.
o       Manage inventory of equipment and supplies required for residence move-in days.
o       Coordinate internal UBC exhibitors required in residence on move-in days.

– Manage Residence Move-out.
o       Be familiar with current sustainable practices to reduce waste during residence move out.
o       Implement a marketing and communication plan for residents.
o       Develop and implement a plan to collect and donate resident’s items.

– Manage the operations of the  Residence Tours program
o       Liaise with UBC Campus Tours to provide  daily guided tours of residence to prospective students, parents and guests.
o       Liaise with corporate sponsors to dress residence show rooms in the summer.
o       Recruit residents to volunteer to showcase their rooms for tours.
o       Liaise with Building Services staff to ensure regular cleaning of showcase rooms.
o       Recruit, train, schedule and supervise Residence Tour Guides. Plan and implement volunteer recognition.

– Conduct evaluation and assessment of assigned projects and events:
o       Collect and analyze data
o       Write reports to communicate the outcomes and impacts
o       Make appropriate recommendations.

Other Duties:
–       Participate on assigned cross campus committees.
–       Complete other related duties as assigned.

Working Conditions:
Work has seasonal peaks and an annual cycle. The incumbent will be required to manage complex events and ensure they are delivered at high quality and within the time frame. Thorough and accurate work is required. Work outside of the typical operating hours of the University will be required, including evening and weekend work. Flexibility with scheduling is necessary.

Supervision Received
Reports to Associate Director Residence Life. Works independently according to established objectives and work is reviewed for achievement of program goals and effectiveness of results.

Supervision Given
Manages 3 – 4 student staff and oversees volunteers. Delegates tasks, implements protocols/policies, evaluates, documents and addresses staff performance.

Consequence of Error/Judgement
Consequence of error could include: 1) Financial and legal liability with respect to: a) Student and staff safety issues. b) Administration of residence events and programs. c) Equipment damage and loss. 2) Departmental and university public relations, credibility and integrity are affected by. d) Content and quality of programming and print and web materials e) Residence environment and services affecting student retention/satisfaction and recruitment.

Error could result in legal liability, injuries, poor resource stewardship, and decreased student/staff satisfaction, retention and recruitment. Department credibility and image are impacted by ongoing interactions with students, staff, and student leaders. Poor performance could impact the University’s reputation with prospective and current students and parents and could undermine provision of residential educational experience for students, as mandated by the University and Student Housing and Hospitality Services.

Qualifications
–       Undergraduate degree in a relevant discipline.
–       Minimum of two years experience or the equivalent combination of education and experience.
–       Proven ability to organize small and large scale events and coordinate student development programs.
–       Experience coordinating complex programs including development, planning, and implementation of ideas collaboratively with stakeholder groups
–       Ability to work flexible hours, including evenings and weekends
–       Experience in  both Windows-based and Apple environments, good knowledge of Internet technologies and willingness to learn to use new systems
–       Experience in university residence life or equivalent would be an asset
–       Previous experience with supervision of student staff (including hiring, training and performance management) would be an asset
–       Ability to lead others and to function as an effective team member. Ability to deal with a diversity of people in a calm, respectful, and effective manner
–       Proven organizing, administrative, supervisory, problem-solving abilities.
–       Proven ability to develop and teach training sessions/workshops.
–       Ability to motivate individuals toward accomplishing divisional objectives.
–       Good interpersonal skills. Exceptional communication skills, both verbal and written.
–       Proven ability to take initiative. A highly motivated, creative person with outstanding critical thinking.
–       Demonstrated commitment to residence education and programming.
–       Ability to plan ahead, anticipate problems, and meet deadline.
–       Demonstrated ability to work collaboratively with a variety of different stakeholders
–       Ability to analyze problems, identify key information and issues, and effectively resolve.

Equity and diversity are essential to academic excellence.  An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.  We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

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