Northwest Association of College & University Housing Officers

Residence Hall Coordinator at Central Washington University

Conduct the daily management and operation of 1-4 residence halls. Assist the Assistant Director(s) of Residence Life in the coordination of community standards, administrative, maintenance, and programming responsibilities for a residential community. Supervise a student staff of 7-17, consisting of Residence Hall Managers, Resident Assistants (RAs) and Community Programmers (CPs). Participate in student behavioral interventions; provide on-call coverage; facilitate residence hall programming efforts; support student leadership development; and assist with student staff selection, training and evaluation. Respond independently to emergency situations and coordinate departmental responses.

Residential Student Counseling
– Provides behavioral intervention to students including counseling, mediation, problem solving, policy incidents and referrals of individuals or groups of students regarding personal concerns, academic needs, or policies
-Serves as an on call-duty rotation with residence life that serves as immediate contact and responder for students and university officials
– Responds to and supports medical, safety and security emergencies and to students in personal crisis as needed. Serves as departmental representative in these situations and exercises independent judgment with response and communication to supervisor
– Reviews incident reports, follows-up with students involved in documented incidents, determines various levels of behavioral sanctions and enters incident report data into computer records
– Seeks consultation regarding behavior interventions and refers high-level incidents to Assistant Director of UH & NSP or designee
– Advises and facilitates residence leadership council
– Facilitates student, resources and support networks among residents
– Presents resident orientations and educational programs relating to safety, wellness, alcohol, drugs, career paths etc., to the residential area communities
– Interprets, and counsels students on university policy violations and determines educational sanctions and or responsibilities for policy and behavioral infractions that best meet student needs, and contractual obligations to the University
– Develops, maintains and facilitates participation in activities directed toward residential communities that value and support diversity, multiculturalism and inclusiveness

Administration and Programming
– Conducts weekly residential hall area inspections, check-in/outs, and emergency lock-outs to student and staff and functions as front-line supervisor when student questions arise
– Completes all reports, including programming, incident, department responsibility, Living Learning Community and end-of- quarter/year reports, on a regular basis or as directed by the Assistant Director or designee
– Consults with the Department of University Housing, Wellness and New Student Programs on a regular basis as to appropriateness of budget expenditures and student revenue generating activities
– Represents the University Housing, Wellness & New Student Programs and serves on campus-wide committees as assigned
– Works with Wildcat Welcome Weekend Committee to develop programs that fulfill University 101 welcome weekend participation requirements for students. Assists in operations of special functions within UHW&NSP as needed such as orientation and Wildcat Welcome Weekend
– Communicates and responds to students, residence life staff, custodians, facility Management and Center for Disability Services staff in meeting the physical needs of residents regarding custodial and accommodating disability accommodations
– Coordinates the creation and distribution of monthly newsletters
– Assists with the upkeep of the hall web page
– Assists with university and residence hall assessments processes including MapWorks
– Assists in the development, implementation and evaluation of living learning programs, act as a liaison for student staff and appropriate University faculty and staff participants
– Coordinates area and hall-wide residence hall student development programs. Facilitate diverse activities that value and promote multicultural issues
– Presents educational program-related workshops as needed
– Assists with the coordination of special functions within University Housing and New Student Programs. These operations may include student staff selection, staff development, staff recognition, academic initiatives, advising RHA, and professional staff selection, etc.
– Works directly with students, faculty, hall staff, and various other University and community resources to meet the educational and developmental needs of residence hall students.

Supervisor Duties
– Actively engages in recruitment and hiring new employees;
– Clearly defines performance expectations, ensure accountability, and provides ongoing informal feedback, coaching, and mentoring. Conducts formal performance evaluations;
– Ensures employees have necessary resources;
– Oversees and directs the work of staff; serves as mentor, coach and leader, and resolves complaints or issues;
– Promotes professional development opportunities;
– Develops and fosters supportive working relationships, motivation and engagement;
– Communicates information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community;
– Takes corrective action in a timely manner;
– Recognizes and rewards employees for good performance;
– Schedules employee work hours/shifts; monitor hours worked; approve payable time and absence requests;
– Adjusts leadership style as needed to achieve results;
– Recognizes value of and promotes diverse workforce. Values and encourages diverse perspectives, creativity and teamwork

Support of Academic Mission of the University
– Participates in academic initiatives including living learning communities and faculty friends programs
– Supports student staff and residents in their academic success. This includes support of the student retention committee and academic success programs
– Encourages faculty involvement in residence halls

– Other duties as assigned

Bachelor’s degree (to be completed by time of hire) AND two academic years student residence hall leadership experience or student affairs related experience OR Bachelor’s degree AND one academic year of professional experience in a residence hall setting or student affairs related experience or an equivalent combination
Well-developed interpersonal communication skills, including oral and written communication;
Experience that illustrates an understanding of diversity issues;
Evidence of ability to work effectively with people from diverse backgrounds and the ability to foster communities that support diversity.
OR any combination of education and/or experience which clearly demonstrates the ability to perform the essential functions of the job.
Preferred Qualifications

Master’s Degree in Higher Education or related field;
Master’s Degree in Higher Education or related field;
Experience working within a living learning community with specific programmatic requirements;
Experience with the following responsibilities:
supervision of student staff
interpersonal counseling
behavioral interventions
program coordination
recruitment and training for student groups
live-in residential experience;
Computer skills with word processing familiarity.

Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.

Salary: $47,476 annually

Schedule/Appointment: Monday – Friday, 8:00am-5:00pm (1 hour lunch)

Working Conditions: This is a live-in position requiring on-call responsibilities. Daily work is conducted in an office setting with site visits to assigned area residence halls, student rooms, common areas, and community rooms. On-call responsibilities may be conducted in the same areas with the possibility of response to situations outdoors. Some weekend hours may be assigned as needed. As a condition of employment, the incumbent will be required to live on campus in an assigned building and must periodically dine in campus dining facilities during the appointment period.

Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit: http://www.cwu.edu/hr/benefits-0

To apply for this position, you must complete the on-line application and attach:

A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
Resume including work history, education, training; and

Contact information for three professional references (one reference must be a direct supervisor)
Screening Begins: December 15, 2017

Incomplete applications will not be considered.

Name: Dr. Ian Miller
Title: Assistant Director of Residence Life
Email: Ian.Miller@cwu.edu
Phone: (509) 963-1704
Website: University Housing

Please contact Human Resources at hr@cwu.edu or 509-963-1202 if you require technical assistance with the on-line application process.

Prior to employment, final candidate(s) will be required to submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.

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