Northwest Association of College & University Housing Officers

Associate Director, Housing Services – University of Lethbridge

The University of Lethbridge is seeking applications for the full time continuing position of Associate Director Housing Services. Housing Services is a full cost-recovery, multi-faceted operation that provides accommodations, support services and programming for over 1000 residents. Housing Services is a 12-month operation overseeing the general administration of applications, room and room-mate assignments and residence life programs. Housing Services manages the ongoing information/technical systems, custodial and maintenance programs in accordance with student schedules for seven distinct residence facilities within a $5 million budget. As a key member of the Housing Services leadership team, the Associate Director will have direct responsibility over the residence life program and will provide indirect leadership and support to the front office administration, caretaking and maintenance operations within Housing Services in order to provide a high quality student experience for all members of the on-campus housing community.

Reporting to the Director of Housing Services, the required position will be responsible to:

  • Identify student needs to develop and manage critical support programming to enhance safety, wellness, developmental and academic residence life initiatives with a staff of one professional Residence Life & Education Coordinator (APO) position and 40 Residence Assistant student staff as the core team for delivery of the programs;
  • Oversee the coordination and content development of orientation and training programs for the team of Residence Assistants;
  • Oversee the development and delivery of marketing/recruitment initiatives for current and prospective resident students as well as the welcome and orientation programming for new students;
  • Oversee student judicial affairs by ensuring that all residence life policies and regulations are implemented, communicated and enforced to complement a healthy, vibrant living and learning community in support of a citizenship focused neighbourhood concept;
  • Oversee and manage the emergency management plan in the event of a health alert, student concern, facility crisis or essential system failure;
  • Provide project management and leadership in the implementation and development of new technologies, facility improvements and business process reengineering to enhance the student experience;
  • Develop, analyze and manage budgeted resources to accomplish program objectives and make adjustments as may be required for emergency or program needs;
  • Assist senior management with financial and operational analyses, budgeting and fee setting

The successful candidate will be have Bachelor’s Degree in a related field, plus at least 3 years professional experience in a university housing or related operation. The successful candidate will have strong financial and management skills; the ability to manage and direct diverse operational areas and projects concurrently; possess excellent communication, customer service, leadership and interpersonal skills, as well as strong judgement and decision-making skills; and be experienced with high-level computer applications and information systems. Demonstrated ability to lead in a team environment will form strong component of the qualification and experience we are seeking. This is a live-off position with shared rotating on-call responsibilities.

The University offers a competitive compensation package, including a full range of benefits.


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