Northwest Association of College & University Housing Officers

Manager, Student Engagement

Job Summary
The Student Engagement Officer is responsible for developing, delivering, and evaluating programs and services to support undergraduate student learning and personal and professional development. In collaboration with students and university partners, the Officer supports new students to become successful university learners, who are well prepared to engage in the university community and achieve their personal and career goals. The Officer will develop learning outcomes and objectives, facilitate curricular and co-curricular learning experiences, and advise instructors and departments within the School who are seeking to incorporate peer-supported learning and professional development into curricula and programs. The Officer will advise student groups and organizations and support student leadership broadly, including student-initiated projects.
The Officer will be located within the School of Kinesiology and will be regularly and strategically present in the Centre for Student Involvement & Careers where he/she will consider the School of Kinesiology’s specific needs and priorities as they align with the UBC community. The Officer may be required to work outside of normal office hours from time to time depending on programming.
Organizational Status
The Officer is supervised by the Manager, Student Engagement, serving under the direction of the Director, Centre for Student Involvement and Careers and by the Associate Director, Community and Student Development, regarding School-specific priorities and student needs. He/she will work in collaboration with academic and student service departments and programs in the School, student organizations, and individuals within the Vice President, Students portfolio. The Officer will also take on leadership roles in cross-functional team projects within the unit of Centre for Student Involvement & Careers.
The Officer will supervise and train student staff and volunteers, and may supervise professional staff. He/she will assists with training and supervision of new advisors, coordinators and consultants within Centre for Student Involvement & Careers and Kinesiology Community and Student Development.
Work Performed
Major responsibilities fall into the following areas:
1. Leads the orientation and transition program for new students
– Plans, facilitates, and evaluates the participation of Kinesiology students in the University’s first year experience programs (including Imagine UBC and Kinesiology Transition Program), including recruitment, selection and training of student leaders.
– Develops and manages the Kinesiology Transition Program to provide learning support to students and facilitate their deep engagement in learning experiences.
– Develops and contributes to the Peer Programs community of practice to integrate leadership development programming and align programs with best practices at UBC.
– Creates and implements the mechanisms for students to participate in, lead and direct programs for students.
– Develops pathways that contribute to the establishment of a sustained culture of student leadership and involvement for Kinesiology students.
– Fosters and maintains an environment for students to ask questions about and investigate unique learning and service opportunities (e.g., Community-based experiential learning, Alumni involvement, peer-program opportunities)
– Develops the framework, implements, analyzes, and provides recommendations that support the process of checking-in with new students regarding their transition to UBC and academic experience (including coordination and analysis of entrance surveys).
– Develops and implements the Kinesiology Phone Campaign to all new incoming students.

2. Supports student learning, professional development, and promotes student engagement in career building experiences:
– Helps students plan their participation in experiential learning opportunities and to critically reflect on their learning from these experiences. Guides students to reflect upon and articulate and use insights to form next intentions.
– Fosters student leadership through advising, training, and professional development support for student clubs, organizations, and teams. Contributes to the success and sustainability of student-led initiatives.
– Supports the Kinesiology Undergraduate Society in the design, delivery and assessment of student-led programming
– Coaches and educates students, using a wide variety of platforms and approaches, about a variety of personal and professional learning topics, including: choosing a major of study, career exploration, gaining work and volunteer experience, resumes, CVs, job and professional school interviews, networking, professional skills development, mentoring and connecting to the workplace community.
– Develops, implements, and assesses programs and resources that develop graduating student outcomes and attributes as outlined by the School.
– Collaborates with School-based partners to develop and evaluate customized events and programs for students and alumni. This includes planning and designing the program(s), promotion, coordinating faculty or industry participation, and coordinating the involvement of other members of the Centre for Student Involvement and Careers and/or other student affairs staff. These events may include career fairs, speaker series, departmental career/majors-specific events, student leadership development training/programs, web resources, peer mentoring groups, workshops, etc.
– Fosters an inclusive and respectful learning environment where all students have the opportunity to thrive academically, and personally. This includes work with faculty, staff, and students to support distinct populations within the School and to prepare students for success after graduation.
– Coordinates programming to recognize and celebrate student leadership within the School.

3. Designs, implements and assess learning and academic Support programs and initiatives for Students.

– Analyzes the learning needs or issues of students and, in consultation with the Faculties and relevant stakeholders, develop and deliver curricula for academic skill development programs and services to meet these needs.
– On request, designs and delivers specialized in-or out-of-class academic skills development workshops tailored to the needs of undergraduate students
– Provides appointments, drop in advising and e-advising on an individual basis to assist undergraduate students in identifying and addressing issues impacting their learning and academic success. Guides students in determining a resolution or course of action and provide follow up as needed.
– Develops, designs, delivers, and evaluates coaching programs, including training, supporting and mentoring student leaders.
– Participates in coordinating, managing, designing, and delivering academic support workshops in partnership with the Learning Commons and the Centre for Student Involvement and Careers.
– In close collaboration with School-based partners, coordinate opportunities for Kinesiology students to engage in undergraduate research experiences

4. Contributes to the coordination of student-facing communications within the School of Kinesiology
– In close collaboration with the Kinesiology Academic Advising Office, the Associate Director Community and Student Development and Student Communication Services, coordinate the development, implementation and assessment of online student-facing communication (including electronic newsletter, website and social media accounts).
– Align student-facing communications with the Student Communication Services and School of Kinesiology branding and strategic communication priorities.

5. Assessment and Evaluation
– Assessment and evaluation of services and processes to support the student experience and student learning.
– Effectively respond to research and assessments by developing information services and programming interventions.

6. General Duties
– Responsibilities as a member of the Kinesiology Community and Student Development team and the Centre for Student Involvement & Careers team.
– Performs other duties as required.
Supervision Received
Working under the general direction of the Manager, Student Engagement and the Associate Director, Community and Student Development for the School of Kinesiology, the Officer will exercise considerable judgment and innovation in developing and implementing programs and supporting student learning.
Supervision Given
May supervise student employees and volunteers. Will be required to take responsibility for projects that are substantially carried out by others, including faculty, staff, and student volunteers who are not directly supervised by the coordinator. Must work cooperatively with other staff, students and faculty to ensure that common goals are established and achieved.
Consequence of Error/Judgement
Providing incomplete or inaccurate information to students can have a strong adverse impact on UBC’s ability to recruit students and on students’ ability to achieve their academic goals.
Poor management of staff or volunteers may lead to inefficiency, discontent or grievances. Inability to work cooperatively with students, staff, and faculty will jeopardize the effective provision of services to students.
Undergraduate degree in a relevant discipline. Master’s degree preferred in a relevant discipline preferred. Minimum of four years experience or the equivalent combination of education and experience. Experience in program design, implementation and evaluation. Knowledge of student development theories. Excellent interpersonal skills and cross-cultural sensitivity are needed. Expertise in designing and delivering educational workshops and managing large events. Excellent writing and oral communication skills required. Ability to effectively use Appropriate software (e.g., Outlook, MS Word, MS Excel) at an advanced level. Ability to manage the complexity inherent within a multi-faceted work environment focused on broad outcomes for students.
UBC hires on the basis of merit and is strongly committed to equity and diversity within its community. We especially welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

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